Customer Service Representative - State Farm Agent Team Member

Charles Berrouet - State Farm Agent; Philadelphia (Philadelphia County); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Bonus based on performance

Paid time off

Opportunity for advancement

Job summary

Charles Berrouet - State Farm Agent in Philadelphia is looking for a Customer Service Representative to provide exceptional service and identify in-book sales opportunities. This role is integral to maintaining strong customer relationships and supporting agency growth.

The ideal candidate is detail-oriented, empathetic, and motivated to thrive in a results-driven environment. Competitive salary plus performance incentives are offered, along with full support throughout the licensing process.

Qualifications

• Previous customer service experience preferred.
• Bilingual Spanish-speaking candidates are preferred but not required.

Responsibilities

• Provide exceptional customer service and support to existing clients.
• Answer customer inquiries and explain policy coverages and options.
• Assist with policy changes, updates, and billing questions.
• Support customers through the claims process.
• Build strong customer relationships that drive retention and satisfaction.

Skills

Customer service mindset

Communication skills

Organizational abilities

Interpersonal skills

Detail-oriented

Job description

Benefits

• Free parking
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Customer Service Representative (Service-Focused with In-Book Sales Opportunities)

Charles Berrouet State Farm

3933 Lancaster Avenue, Philadelphia, PA 19104

Full-Time | In-Office

Deliver Exceptional Service. Build Relationships. Support Growth.

Charles Berrouet State Farm, a top-performing insurance agency, is seeking a customer-focused and service-driven professional to join our team.

This role is ideal for someone who takes pride in delivering outstanding service while also recognizing opportunities to strengthen customer coverage through in-book sales. You will play a key role in supporting customer needs, maintaining relationships, and contributing to the continued growth of a high-performing agency.

If you are detail-oriented, empathetic, and motivated to grow within a results-driven environment, we encourage you to apply.

What You’ll Do

• Provide exceptional customer service and support to existing clients
• Answer customer inquiries and explain policy coverages and options
• Assist with policy changes, updates, and billing questions
• Support customers through the claims process and follow up as needed
• Maintain accurate documentation of customer interactions
• Identify opportunities to improve coverage and pivot into in-book sales when appropriate
• Build strong customer relationships that drive retention and satisfaction
• Collaborate with team members to meet service and agency goals

What We’re Looking For

• Strong customer service mindset with a focus on helping others
• Excellent communication and interpersonal skills
• Ability to build trust and guide customer conversations
• Comfortable identifying opportunities to recommend additional products or coverage
• Detail-oriented with strong organizational and multitasking abilities
• Ability to thrive in a fast-paced, team-oriented environment
• Previous customer service experience preferred
• Bilingual Spanish-speaking candidates are preferred but not required

Licensing Requirements (Job Contingent)

• Property & Casualty license required prior to start date
• Life & Health license required within 45 days of employment
• Full support and guidance provided throughout the licensing process

Why Join Our Team

• Competitive base salary plus performance-based incentives
• Opportunity to earn additional income through in-book sales
• Full support through the licensing process
• Ongoing training and professional development
• A collaborative, high-performing team environment
• Opportunities for career growth within a top-performing agency

About Our Agency

At Charles Berrouet State Farm, we are committed to helping individuals and families protect what matters most. We pride ourselves on delivering personalized service, building lasting relationships, and fostering a culture focused on growth, accountability, and results.

Equal Opportunity Employer

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. We are an Equal Opportunity Employer and consider applicants for all positions without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other legally protected status.