Customer Service Representative - State Farm Agent Team Member

Timpeiffer; Mechanicsburg (Cumberland County); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Simple IRA with employer match

Bonus based on performance

Opportunity for advancement

Paid time off

Competitive salary

Flexible schedule

Training & development

Job summary

A local insurance agency in Mechanicsburg is seeking a Customer Service Representative to deliver exceptional customer experiences. This role involves assisting customers with inquiries, processing claims, and providing policy information. The ideal candidate will have strong communication skills, attention to detail, and a passion for helping others. Competitive salary ranging from $40,000 to $55,000 annually with opportunities for growth. Join a supportive team dedicated to making a difference in the community.

Qualifications

• Previous customer service experience preferred.
• Ability to multitask and pay attention to detail.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Bilingual Spanish

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Mechanicsburg, PA

• Simple IRA with employer match
• Bonus based on performance
• Opportunity for advancement
• Paid time off
• Competitive salary
• Flexible schedule
• Training & development

ABOUT OUR AGENCY

With nearly four decades in the industry and 18 years as a State Farm agent, I lead a team of five full-time and two part-time professionals who are passionate about serving our clients and community. We believe in celebrating wins big and small — whether that’s through frequent sales promotions, team lunches, or simply enjoying time together as a group.

I’m a proud graduate of York College and actively involved in my community, serving on my church council and volunteering monthly at our local food pantry. We also offer a Simple IRA with employer match to support our team’s long‑term financial well‑being.

Our office is built on collaboration, integrity, and a commitment to excellence. If you’re looking for a place where you can grow, contribute, and be part of a supportive team that works hard and has fun along the way, this could be the right fit for you.

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Tim Peiffer - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer‑focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail‑oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.

Compensation $40,000.00 - $55,000.00 per year

Apply Now

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State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.