Customer Relations Representative - State Farm Agent Team Member

Christine Moscaritolo - State Farm Agent; Allentown (Lehigh County); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Competitive salary

Health insurance

Opportunity for advancement

Job summary

Christine Moscaritolo State Farm Agency in Schnecksville is seeking a Customer Relations Representative. This in-office role is ideal for someone with customer service or sales experience who wants a long‑term career in insurance. You’ll start with a base salary plus commission and receive licensing support as you grow.

You’ll help clients with service needs, policy changes, and billing while learning insurance basics and earning licenses with our guidance and training. Training provided.

Qualifications

• Customer service or sales experience (retail, hospitality, call center, or similar).
• Strong communication and interpersonal skills.
• Professional, empathetic, and detail-oriented approach.
• Ability to multitask in a fast-paced office environment.
• Sales-friendly mindset with a genuine desire to help people.
• Willingness to obtain Property & Casualty and Life & Health licenses (training provided).

Responsibilities

• Serve as the friendly, dependable point of contact for customers.
• Answer questions and assist with policy changes, billing, and service requests.
• Maintain accurate and organized customer records.
• Support client retention and identify appropriate coverage opportunities.
• Work closely with team members to deliver a positive client experience.
• Learn to confidently present insurance solutions that protect what matters most.

Skills

Customer service

Sales experience

Communication skills

Multitasking

Licensing pursuit

Job description

Benefits:

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Health insurance
• Opportunity for advancement

Customer Relations Representative

The Moscaritolo Agency

Office Locations: Allentown (18103), Schnecksville (18078), Bethlehem (18017)

Primary Work Location: Schnecksville

Job Type: Full-Time (In-Office)

Compensation: Base Salary + Commission | Licensing Support | Career Advancement

Start Your Insurance Career with a Supportive, Growth-Focused Agency

The Christine Moscaritolo State Farm Agency is seeking a motivated, people-oriented professional to join our Schnecksville office. This role is ideal for someone with customer service or sales experience—retail, hospitality, call center, or book sales—who is looking to build a long-term career in the insurance industry.

As a Customer Relations Representative, you’ll be the first point of contact for our clients, helping them with service needs while learning the fundamentals of insurance. You’ll start with a base salary and earn commission as you grow your skills and support clients with appropriate coverage solutions.

Not licensed yet? We provide training, guidance, and support to help you obtain your Property & Casualty and Life & Health insurance licenses.

What You’ll Do

• Serve as a friendly, dependable point of contact for customers
• Answer questions and assist with policy changes, billing, and service requests
• Maintain accurate and organized customer records
• Support client retention and identify appropriate coverage opportunities
• Work closely with team members to deliver a positive client experience
• Learn to confidently present insurance solutions that protect what matters most

What You Bring

• Customer service or sales experience (retail, hospitality, books, call center, etc.)
• Strong communication and interpersonal skills
• Professional, empathetic, and detail-oriented approach
• Ability to multitask in a fast-paced office environment
• Sales-friendly mindset with a genuine desire to help people
• Willingness to obtain Property & Casualty and Life & Health licenses (support provided)

What We Offer

• Base salary plus commission with clear performance-based growth
• Full licensing support and onboarding guidance
• Ongoing training and professional developmentSupportive, collaborative team culture
• Opportunities for internal promotion and long-term career growth
• A meaningful role helping individuals and families protect their futures

Ready to Build a Career, Not Just a Job?

If you’re ready to turn your people skills into a stable, rewarding career with room to grow, we’d love to hear from you.

Christine Moscaritolo State Farm is an Equal Opportunity Employer and encourages applications from individuals of all backgrounds and experiences.