Customer Service Representative - State Farm Agent Team Member

field Insurance Agency Inc; Philadelphia (Philadelphia County); Hybrid; USD 45,000 - 55,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Competitive salary

Job summary

David Mayfield - State Farm Agent in Philadelphia seeks a Customer Service Representative to join a small, supportive team. You will answer customer inquiries, help with policy changes, and coordinate closely with other agency members to deliver accurate, empathetic service to the community.

This full-time position offers growth opportunities, PTO, monthly bonuses based on performance, and competitive compensation.

Qualifications

• Clear communication and strong interpersonal skills are required.
• Ability to multitask and handle multiple inquiries efficiently.
• Previous customer service experience is preferred and beneficial.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Multitasking

Customer service experience

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Philadelphia - PA

Replies within 24 hours

• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary

ABOUT OUR AGENCY

I opened my agency in December of 2020, and we currently have a tight-knit team of two in the office. I’ve been in the insurance industry for over 20 years, and I genuinely love what I do—especially when it comes to helping customers and developing strong team members.

Outside of work, I’m passionate about sports and great food, and my team and I stay active in the community by participating in a variety of local events. I offer PTO, a monthly bonus structure, a 401k, health benefits where I cover half the cost, and I reimburse licensing expenses.

In my office, I value reliability, teamwork, and coachability above all. I’m looking for someone who shows up, contributes positively, and is eager to learn and grow with us.

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with David Mayfield - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation $45,000.00 - $55,000.00 per year

Join a community of good neighbors

Make a difference in your community every day.

Gain confidence and grow your dream career.

Earn benefits and rewards that are second to none