Customer Service Representative - State Farm Agent Team Member

State Farm Agent; Richboro (PA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Opportunity for advancement

Paid time off

Ongoing training and development

Job summary

State Farm Agent in Richboro, PA seeks a Customer Service Representative focused on delivering exceptional service and sales support. This role involves assisting policyholders with inquiries and ensuring a positive experience, while also identifying opportunities for in-book sales. The position requires strong communication skills and a customer-focused mindset. Benefits include competitive salary, performance bonuses, and support through the licensing process.

Qualifications

• Strong customer service and relationship-building skills.
• Excellent communication and interpersonal abilities.
• Detail-oriented with strong organizational and multitasking skills.
• Problem-solving mindset with a focus on customer experience.
• Prior Customer Service Experience Preferred.

Responsibilities

• Provide exceptional service to new and existing policyholders.
• Answer customer inquiries and provide clear, accurate policy information.
• Assist with policy changes, endorsements, and billing questions.
• Support customers through claims-related questions.
• Identify opportunities for in-book sales.

Skills

Customer service and relationship-building skills

Excellent communication and interpersonal abilities

Detail-oriented with strong organizational skills

Problem-solving mindset

Team-oriented attitude

Job description

Customer Service Representative – Service Focused with In-Book Sales Opportunity

Nick DeMaio State Farm
130 Almshouse Road, Suite 104
Richboro, PA 18954

Full‑Time | In‑Office

Benefits

• 401(k)
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

Licensing Requirement (Job Contingent)

• Fully licensed or willing to obtain licensing with agency support
• Property & Casualty license must be obtained prior to your Day 1 start
• Life & Health license must be obtained within 45 days of your start date
• Full guidance, study support, and resources provided throughout the licensing process

Role Overview

As a Customer Service Representative, you will serve as a primary point of contact for customers, handling policy needs, resolving inquiries, and ensuring a seamless and positive experience. This is a service‑first role with opportunities to contribute to agency growth through thoughtful, needs‑based in‑book sales conversations. Success in this role is measured by customer satisfaction, retention, and contribution to agency growth.

Responsibilities

• Provide exceptional service to new and existing policyholders
• Answer customer inquiries and provide clear, accurate policy information
• Assist with policy changes, endorsements, billing questions, and account updates
• Support customers through claims‑related questions and follow up as needed
• Build strong relationships that support retention and customer loyalty
• Identify opportunities to strengthen coverage and pivot service conversations into in‑book sales
• Maintain accurate and detailed records of customer interactions
• Collaborate with team members to deliver a consistent, high‑quality customer experience
• Ensure compliance with agency standards and regulatory requirements

Qualifications

• Strong customer service and relationship‑building skills
• Excellent communication and interpersonal abilities
• Detail‑oriented with strong organizational and multitasking skills
• Problem‑solving mindset with a focus on customer experience
• Comfortable discussing coverage options and identifying opportunities when appropriate
• Positive, team‑oriented attitude with a strong work ethic
• Ability to meet licensing requirements outlined above
• Prior Customer Service Experience Preferred

What We Offer

• Competitive base salary plus performance‑based incentives
• Full support through the licensing process
• Ongoing training and professional development
• Supportive, collaborative team environment
• Opportunities for growth and advancement within the agency

Compensation: $50,000.00 – $70,000.00 per year

Equal Opportunity Employer

Nick DeMaio State Farm is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or veteran status.