Customer Service Representative - State Farm Agent Team Member

Rick Buckner - State Farm Agent; Albuquerque (NM); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Opportunity for advancement

Company parties

Flexible schedule

Free food & snacks

Bonus based on performance

Paid time off

Training & development

Job summary

Rick Buckner - State Farm Agent in Albuquerque, New Mexico is seeking a Customer Service Representative to provide exceptional customer experiences and support customer inquiries. The right candidate will possess strong communication skills and have a current Property & Casualty License.

This job offers numerous benefits, including flexible schedules, performance bonuses, and continued training to enhance your career. Enjoy a positive work environment that celebrates success and team achievements.

Qualifications

• Must have a current Property & Casualty License.
• Previous customer service/sales experience preferred.
• Ability to multitask effectively.

Responsibilities

• Quote and sell Property & Casualty and eventually Life & Health policies.
• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Bilingual Spanish/English

Education

Property & Casualty License

Job description

Benefits:

• Opportunity for advancement
• Company parties
• Flexible schedule
• Free food & snacks
• Bonus based on performance
• Competitive salary
• Paid time off
• Training & development

Role Description:

As a Customer Service Representative with Rick Buckner State Farm, you will generate the kind of exceptional customer experiences that reinforces the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a great fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

About the Agency:

Here at Rick Buckner State Farm we love to celebrate our successes when goals are reached with lunches, extra bonuses and fun team outings. We also take pride in helping to educate our customers on all aspects of the policies they have chosen, giving them a clear understanding of what their coverages mean, not just selling them a product.

Responsibilities:

• Quote and sell Property & Casualty and eventually Life & Health policies
• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications:

• Must have a current Property & Casualty License
• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service/sales experience preferred.
• Bilingual Spanish/English required

Training & Development:

• We provide continued training and development courses to help hone your skills as a licensed insurance professional.
• We will provide courses to obtain your Life & Health license with the State of New Mexico with all associated cost paid.