Customer Service Representative - State Farm Agent Team Member

Bucknerinsabq; Albuquerque (NM); On-site; USD 40,000 - 58,000; Full time

Benefits offered by this job

Opportunity for advancement

Company parties

Flexible schedule

Free food & snacks

Bonus based on performance

Competitive salary

Paid time off

Signing bonus

Training & development

Job summary

An insurance agency in Albuquerque is seeking a Customer Service Representative to enhance customer experiences with a focus on detail and empathy. This role involves answering inquiries, assisting with policy changes, and processing claims. Ideal candidates will have strong communication skills and be bilingual in Spanish and English. The position offers a competitive salary between $40,000 and $58,000 per year, along with a signing bonus and various development opportunities.

Qualifications

• Previous customer service/sales experience preferred.
• Bilingual Spanish/English required.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Bilingual Spanish/English

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Albuquerque - NM

Replies within 24 hours

• Opportunity for advancement
• Company parties
• Flexible schedule
• Free food & snacks
• Bonus based on performance
• Competitive salary
• Paid time off
• Signing bonus
• Training & development

Role Description

As a Customer Service Representative with Rick Buckner State Farm, you will generate the kind of exceptional customer experiences that reinforces the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a great fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

We Offer A Signing Bonus

We offer a $500 signing bonus with two disbursements of $250. The first will be after the first 30 days and the second $250 after 60 days.

About the Agency

Here at Rick Buckner State Farm we love to celebrate our successes when goals are reached with lunches, extra bonuses and fun team outings. We also take pride in helping to educate our customers on all aspects of the policies the customer has chosen, giving them a clear understanding of what their coverages means, not just selling them a product.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service/sales experience preferred.
• Bilingual Spanish/English required.

Training & Development

• We provide continued training and development courses to help hone your skills as a licensed insurance professional.
• We will provide courses to obtain your Life & Health license with the State of New Mexico with all associated cost paid.

Compensation $40,000.00 - $58,000.00 per year

Join a community of good neighbors

Make a difference in your community every day.

Gain confidence and grow your dream career.

Earn benefits and rewards that are second to none.

State Farm agents are independent contractors who hire their own employees. State Farm agents'employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.