Customer Service Representative - State Farm Agent Team Member

Ryan Bonner - State Farm Agent; Las Vegas (NV); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Opportunity for advancement

Paid time off

Training & development

Job summary

Ryan Bonner - State Farm Agency in Las Vegas is looking for a customer service representative to deliver exceptional service, address policy questions, and assist with changes and claims processing. You will support a collaborative team and help community members with their insurance needs.

The role emphasizes accuracy, payment handling, and appointment setting, with growth opportunities for driven, sales-minded individuals.

Qualifications

• Strong communication and interpersonal skills.
• Detail-oriented with ability to multitask.
• Previous customer service experience preferred.
• NV Property and Casualty License preferred, must be obtained within 30 days of hire.
• Bilingual in Spanish.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.
• Handling customer payments in person and over the phone
• Setting appointments
• Other duties as needed

Skills

Communication

Interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Bilingual - Spanish

Job description

Benefits

• 401(k) matching
• Bonus based on performance
• Opportunity for advancement
• Paid time off
• Training & development

ROLE DESCRIPTION

As a customer service representative with the Ryan Bonner - State Farm Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.
• Handling customer payments in person and over the phone
• Setting appointments
• Other duties as needed

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• NV Property and Casualty License preferred, must be obtained within 30 days of hire
• Bilingual - Spanish