Customer Service Representative - State Farm Agent Team Member

Jonrader; Lodi (CA); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

License reimbursement

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Jonrader is looking for a Customer Service Representative - State Farm Agent Team Member to join their team in Lodi, California. This role focuses on delivering exceptional customer experiences and involves answering inquiries, assisting with policy changes, and processing claims.

Ideal candidates will possess strong communication skills and a detail-oriented mindset. Experience in customer service is preferred, and bilingualism in Spanish is a plus. Opportunities for internal advancement exist for motivated individuals.

Qualifications

• Excellent communication and interpersonal skills are essential.
• Detail-oriented and capable of handling multiple tasks simultaneously.
• Previous customer service experience is preferred.
• Bilingual, especially in Spanish, is preferred.

Responsibilities

• Answer inquiries and provide policy information to customers.
• Assist with policy changes and updates as needed.
• Process claims and maintain accurate records of interactions.
• Follow up with customers regarding their claims and inquiries.

Skills

Communication skills

Interpersonal skills

Detail-oriented

Multitasking

Bilingual Spanish

Job description

Benefits:

• License reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

As a Customer Service Representative - State Farm Agent Team Member with Jon Rader - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.