Customer Service Representative - State Farm Agent Team Member

Mark Murphy - State Farm Agent; Batavia (IL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Mark Murphy - State Farm Agent in Batavia, Illinois, is seeking a Customer Service Representative to deliver exceptional customer experiences. You'll respond to inquiries, assist with policy changes, and ensure accurate record-keeping while working in a supportive environment.

The ideal candidate will possess strong communication skills, attention to detail, and a passion for helping others. Opportunities for internal growth and development are encouraged within the agency.

Qualifications

• Excellent communication and interpersonal skills are crucial for customer satisfaction.
• Ability to manage multiple tasks effectively and maintain attention to detail.
• Previous experience in a customer service role is preferred.
• Bilingual skills, particularly in Spanish, are an asset.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Bilingual Spanish

Job description

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

About our agency:

At my agency, we take pride in creating a workplace that’s both rewarding and enjoyable. You’ll have the freedom of flexible PTO to keep a healthy work-life balance, plus monthly bonuses that recognize your hard work. We keep things lively with regular office sales competitions and complimentary team lunches, all while maintaining a close-knit, family atmosphere where everyone has your back.

Role description:

As a Customer Service Representative - State Farm Agent Team Member with Mark Murphy - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.