Customer Service Representative Scheduler

Affordable Appliance Repair; Chandler (TX); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Flexible schedule

Company parties

Career growth opportunities

Training & development

Job summary

A customer service company is looking for a Customer Service Representative to enhance their customer support team. This remote role requires the candidate to effectively communicate with customers to identify needs, process requests, and handle complaints. Ideal applicants should possess excellent phone communication skills and be computer-savvy. A high school diploma and experience in a similar role are preferred. Flexible scheduling is part of the job offering a great work-life balance.

Qualifications

• Friendly and computer-savvy individual to communicate with customers.
• Experience in a customer service role preferred.
• Ability to remain calm under pressure.

Responsibilities

• Handle a high volume of inbound calls and identify customer needs.
• Schedule customers and document interactions.
• Meet personal and team quotas.

Skills

Excellent phone communication skills

Friendly demeanor

Organizational skills

Active listening

Education

High school diploma/GED

Tools

Customer management software

Job description

Benefits

• Company parties
• Flexible schedule
• Training & development
• Benefits/Perks
• Flexible Schedule
• Career Growth Opportunities

Job Summary

We are seeking a Customer Service Representative to join our team. You must reside in Arizona to apply. In this role, you will communicate with customers to identify their needs, process requests, elevate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer-savvy, and is able to remain calm under pressure.

Responsibilities

• Receive a high volume of inbound calls
• Identify the reason for the customer’s call, collect relevant information, and schedule customers
• Refer to premade scripts for a variety of customer service topics
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions
• Meet personal and team quotas

Qualifications

• High school diploma/GED
• Previous experience as a Customer Service Representative or in a similar role is preferred
• Comfortable using computers and customer management software
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively

This is a remote position.