Business Services Customer Service Representative

Ultimate Swamp Adventures Inc; Westwego (LA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Employee discounts

Benefits/Perks

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Job summary

Ultimate Swamp Adventures Inc in Westwego, Louisiana is seeking a Customer Service Representative to enhance customer experiences. This role involves handling a high volume of inbound calls, identifying customer needs, and providing effective solutions. The ideal candidate should possess excellent communication skills, a high school diploma, and a friendly demeanor. Previous customer service experience is preferred, along with strong organizational skills. This position offers various employee benefits including competitive compensation and career growth opportunities.

Qualifications

• Previous experience as a Customer Service Representative or in a similar role is preferred.
• Comfortable using computers and customer management software.
• Highly organized with the ability to prioritize projects and manage time effectively.

Responsibilities

• Receive a high volume of inbound calls and emails.
• Identify customer’s call reasons and provide solutions.
• Document all customer interactions.
• Attend trainings to maintain up-to-date skills.

Skills

Excellent phone and verbal communication skills

Active listening techniques

Computer and customer management software proficiency

Ability to work well under pressure

Highly organized and effective time management

Education

High school diploma/GED

Job description

Benefits

• Employee discounts
• Benefits/Perks
• Competitive Compensation
• Paid Time Off
• Career Growth Opportunities

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, elevate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and able to remain calm under pressure.

Responsibilities

• Receive a high volume of inbound calls and emails
• Identify the reason for the customer’s call, collect relevant information, and provide solutions
• Refer to premade scripts for a variety of customer service topics
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions
• Meet personal and team quotas
• Attend trainings to maintain up-to-date skills and knowledge

Qualifications

• High school diploma/GED
• Previous experience as a Customer Service Representative or in a similar role is preferred
• Comfortable using computers and customer management software
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively