Customer Service Representative/ Scheduler

Affordable Appliance Repair; Chandler (AZ); À distance; USD 36 000 - 54 000; Plein temps

Avantages offerts par ce poste

Company parties

Flexible schedule

Training & development

Paid time off

Flexible Schedule

Career Growth Opportunities

Résumé du poste

Affordable Appliance Repair seeks a Customer Service Representative to join our team in Arizona. You will handle inbound calls, identify customer needs, process requests, document interactions, and provide helpful solutions to ensure a positive service experience.

The role requires friendly, computer savvy demeanor and ability to stay calm under pressure. This is a remote position based in Arizona with a focus on high-volume call handling, scripting adherence, and meeting personal and team

Qualifications

• High school diploma or GED required or preferred.
• Previous experience as a Customer Service Representative or in a similar role is preferred.
• Excellent phone and verbal communication skills.

Responsabilités

• Handle a high volume of inbound calls.
• Identify reason for the call, collect information, and schedule customers.
• Refer to premade scripts for customer service topics.
• Document all customer interactions.
• Meet personal and team quotas.

Connaissances

Active listening

Phone & verbal communication

Customer service

Time management

Formation

High school diploma/GED

Outils

CRM software

Description du poste

Benefits

• Company parties
• Flexible schedule
• Training & development
• Paid time off

Benefits/Perks

• Flexible Schedule
• Career Growth Opportunities

Job Summary

We are seeking a Customer Service Representative to join our team. You must reside in Arizona to apply. In this role, you will communicate with customers to identify their needs, process requests, elevate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

• Receive a high volume of inbound calls
• Identify the reason for the customer’s call, collect relevant information, and schedule customers
• Refer to premade scripts for a variety of customer service topics
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions
• Meet personal and team quotas

Qualifications

• High school diploma/GED
• Previous experience as a Customer Service Representative or in a similar role is preferred
• Comfortable using computers and customer management software
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively

This is a remote position.