Customer Service Representative

AGT LABS; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Job summary

AGT LABS is seeking a Customer Service Representative to join our Houston team. You will communicate with customers to identify needs, process requests, escalate complaints, and provide helpful solutions to ensure a great service experience.

The ideal candidate is friendly, computer-savvy, and remains calm under pressure. Responsibilities include handling high inbound inquiries, using scripts, and documenting all interactions to support both personal and team goals.

Qualifications

• High school diploma or GED required.
• Previous CSR or similar experience preferred.
• Comfortable using computers and customer management software.
• Excellent phone and verbal communication skills.
• Understanding of active listening techniques.
• Ability to work well under pressure.
• Highly organized with the ability to prioritize and manage time.

Responsibilities

• Receive a high volume of inbound calls and emails.
• Identify the reason for the customer's call, gather info, and provide solutions.
• Refer to premade scripts for various topics.
• Use best practices to build rapport and relationships with customers.
• Document all customer interactions.
• Meet personal and team quotas.
• Attend trainings to maintain up-to-date skills.

Skills

Active listening

Verbal communication

Time management

Calm under pressure

Customer service orientation

Education

High school diploma/GED

Tools

CRM software

Call center software

Job description

Benefits:

• 401(k)
• Health insurance
• Paid time off

NOT REMOTE

Benefits/Perks

• Competitive Compensation
• Paid Time Off
• Career Growth Opportunities

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

• Receive a high volume of inbound calls and emails
• Identify the reason for the customer's call, collect relevant information, and provide solutions
• Refer to premade scripts for a variety of customer service topics
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions
• Meet personal and team quotas
• Attend trainings to maintain up-to-date skills and knowledge

Qualifications

• High school diploma/GED
• Previous experience as a Customer Service Representative or in a similar role is preferred
• Comfortable using computers and customer management software
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively