Business Services Customer Service Representative

NOBLE PRESS LLC; Newark (DE); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Employee discounts

Health insurance

Paid time off

Competitive Compensation

Career Growth Opportunities

Job summary

NOBLE PRESS LLC in Newark, DE is seeking a Customer Service Representative to engage with customers, identify needs, process requests, and resolve issues while maintaining positive relationships. The role requires friendliness, computer savviness, and composure under pressure.

The ideal candidate will have a high school diploma, prior customer service experience is preferred, and comfortable use of customer management software. Excellent verbal skills are essential.

Qualifications

• High school diploma or GED required.
• Prior customer service experience preferred.
• Comfortable using computers and customer management software.
• Excellent phone and verbal communication skills.
• Strong active listening and time-management abilities.

Responsibilities

• Receive a high volume of inbound calls and emails.
• Identify the reason for the customer’s call, collect relevant information, and provide solutions.
• Refer to premade scripts for a variety of customer service topics.
• Use best practices in customer service techniques to develop rapport and build relationships with customers.
• Document all customer interactions.
• Meet personal and team quotas.
• Attend trainings to maintain up-to-date skills and knowledge.

Skills

Phone communication

Active listening

Time management

Customer empathy

Problem solving

Education

High school diploma or GED

Tools

Customer management software

Job description

Benefits:

• Employee discounts
• Health insurance
• Paid time off

Benefits/Perks

• Competitive Compensation
• Paid Time Off
• Career Growth Opportunities

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalte complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

• Receive a high volume of inbound calls and emails
• Identify the reason for the customer’s call, collect relevant information, and provide solutions
• Refer to premade scripts for a variety of customer service topics
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions
• Meet personal and team quotas
• Attend trainings to maintain up-to-date skills and knowledge

Qualifications

• High school diploma/GED
• Previous experience as a Customer Service Representative or in a similar role is preferred
• Comfortable using computers and customer management software
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively