Customer Service Representative (Sales Assistant)

Thrivas; Orlando (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Thrivas is hiring a full-time Customer Service Representative in Orlando to handle inbound calls and deliver basic customer service. The role includes processing payments over the phone, updating billing and contact information, and coordinating office sales appointments.

Ideal candidates have at least 1 year of professional experience, solid computer skills, and can type 30 words per minute or more. Prior front desk or call center experience is a plus.

Qualifications

• No less than 1 year of professional experience.
• Intermediate computer skills.
• Type 30 wpm or greater.

Responsibilities

• Answer inbound calls while providing basic customer service.
• Address questions regarding status of claim and accept payments over the phone.
• Update accounting billing or contact information as needed.
• Assist with coordinating appointments for the office sales team.
• Perform basic clerical, administrative and data entry tasks.

Skills

Experience

Computer skills

Typing speed

Job description

A nationwide company is opening a new office in the area. The company is actively seeking a full time Customer Service Representative who is immediately available. Office hours are full time Monday through Friday from 8:30 a.m. until 5:00 p.m.

The ideal applicant will be immediately available. Individuals who have experience providing exceptional customer service in an inbound call center environment or as a Front Desk Receptionist are encouraged to apply. Bilingual is not required to qualify for this role however applicants that are articulate in both English and Spanish are also encouraged to apply.

The Customer Service Representative answers inbound calls while providing basic customer service. Answer questions regarding status of claim, accept payment over the phone, update accounting billing or contact information. The Customer Service Representative will also assist with coordinating the appointments of the office sales team. Perform basic clerical, administrative and data entry functions as assigned.

Requirements

• No less than 1 year of professional experience
• Intermediate computer skills
• Type 30 wpm or greater