Customer Service Representative

Sticker Quicker DMV Express; Fremont (CA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Opportunity for advancement

Paid time off

Job summary

Sticker Quicker DMV Express in Fremont, California, is looking for a Customer Service Representative. In this role, you will process registration and title transactions while ensuring all documents are accurate. You need to excel in phone and written communication, as well as work independently in a fast-paced environment.

The ideal candidate should have a high school diploma, previous customer service experience, and the ability to remain calm under pressure. Bilingual skills are a plus, and a professional appearance is essential.

Qualifications

• Previous experience as a Customer Service Representative or in a similar role is preferred.
• Excellent computer skills required.
• Ability to work well under pressure.

Responsibilities

• Receive inbound calls and emails, maintaining professional phone etiquette.
• Identify reasons for customer calls and provide solutions.
• Document all customer interactions.
• Attend trainings to maintain up-to-date skills.

Skills

Customer management software skills

Excellent verbal communication skills

Ability to multitask

Active listening techniques

Bilingual (English/Spanish)

Education

High school diploma/GED

Job description

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development
• Benefits/Perks
• Competitive Compensation
• Paid Time Off
• Career Growth Opportunities
• 401K

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, new candidate will be responsible for processing registration and title transactions. Candidate will also verify that all documents are complete and accurate.

Must be a self starter and ability to work independently using web applications in a fast paced environment. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Professional appearance with daily attendance is essential to this position.

Responsibilities

Receive a high volume of inbound calls and emails, professional phone etiquette is imperative

Identify the reason for the customer’s call, collect relevant information, and provide solutions

Excellent verbal and written communications skills

Use best practices in customer service techniques to develop rapport and build relationships with customers

Document all customer interactions

Attend trainings to maintain up-to-date skills and knowledge

Qualifications

High school diploma/GED

Previous experience as a Customer Service Representative or in a similar role is preferred

Excellent computer and customer management software skills required

Excellent phone and verbal communication skills

Understanding of active listening techniques

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectively, you will be multitasking multiple projects

Bilingual

Bilingual in Spanish is a plus