Customer Service Representative I

Sunstar Insurance Group; Faribault (MN); On-site; USD 29,000 - 39,000; Full time

Job summary

Sunstar Insurance Group is seeking a friendly, professional Customer Service Representative / Receptionist to greet clients, answer calls, assist with policy service requests, and process documentation. The role supports the agency with reception duties, scheduling, and maintaining a welcoming office environment.

The ideal candidate will be bilingual (English/Spanish) to effectively serve a diverse client base and excel in a fast-paced team setting. Insurance industry experience is a plus.

Qualifications

• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Customer service experience preferred.
• Basic computer and office software proficiency.

Responsibilities

• Greet clients and answer/direct phone calls.
• Assist with policy service requests and processing documentation.
• Provide exceptional customer service at the front desk.
• Manage front desk operations and scheduling.
• Maintain a welcoming office environment.

Skills

Communication

Organization

Customer service

Bilingual English/Spanish

Office software

Job description

Customer Service Representative / Receptionist (Bilingual Preferred)

We are seeking a friendly, professional, and customer-focused Customer Service Representative to support our insurance agency. This role is responsible for greeting clients, answering and directing phone calls, assisting with policy service requests, processing documentation, and providing exceptional customer service. Reception duties include managing front desk operations, scheduling appointments, and maintaining a welcoming office environment.

Requirements

• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Customer service experience preferred
• Basic computer and office software proficiency
• Ability to work in a fast-paced environment
• Bilingual (English/Spanish) required or strongly preferred to effectively serve our diverse client base
• Insurance industry experience is a plus

This position is ideal for an individual who enjoys helping people, thrives in a team environment, and is committed to delivering outstanding customer service.