Customer Service Representative

Connect Personnel; Farmers Branch (TX); On-site; USD 35,000 - 45,000; Full time

Job summary

Connect Personnel is looking for a customer-oriented candidate to join their team in Farmers Branch, Texas. The role involves answering inquiries, resolving issues, and providing information while maintaining the call center database.

Candidates must possess excellent communication and problem-solving skills, with a strong emphasis on customer service. Basic computer knowledge is necessary, and bilingual candidates are preferred. Opportunities for advancement are available after a temporary period.

Qualifications

• Must have valid driver's license.
• Will undergo background and drug screen before employment.
• Temp to hire after 30 days.
• Bilingual in Spanish is a plus.
• Must have basic computer knowledge.

Responsibilities

• Answer inquiries by providing desired information.
• Resolve problems by researching and clarifying issues.
• Maintain call center database by entering information.
• Enhance organization reputation by accepting ownership.
• Sell additional services by recognizing upsell opportunities.

Skills

Customer Service

Data Entry

Verbal Communication

Building Relationships

Problem Solving

Multi-tasking

Tools

Excel

Microsoft Office

Job description

Job Description

• Answers inquiries by clarifying desired information; researching, locating, and providing information.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
• Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
• Maintains call center database by entering information.
• Keeps equipment operational by following established procedures; reporting malfunctions.
• Updates job knowledge by participating in educational opportunities.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Qualifications

• Customer Service
• Data Entry
• Verbal Communication
• Building Relationships
• Problem Solving
• Multi-tasking
• Must have valid DL.
• Will under go background and drug screen before employment.
• Temp to hire after 30 days.
• Bilingual is a plus. (Spanish)
• Must know basic computer knowledge. (Excel, Microsoft, etc.)

EEO Statement

All your information will be kept confidential according to EEO guidelines.