Customer Service Representative Office Assistant

MARVELOUS PLUMBING; Buena Park (CA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive Compensation

Career Growth Opportunities

Job summary

MARVELOUS PLUMBING is looking for a Customer Service Representative in Buena Park, California. This role involves communicating with customers, processing requests, and providing solutions to enhance their service experience. Ideal candidates are friendly, computer-savvy, and can stay calm under pressure. Responsibilities include handling calls and emails, documenting interactions, and meeting quotas. A high school diploma and relevant experience are preferred. Join us for competitive compensation and career growth opportunities.

Qualifications

• Previous experience as a Customer Service Representative or in a similar role is preferred.
• Comfortable using computers.

Responsibilities

• Receive requests, inbound calls and emails.
• Identify the reason for the customer’s call, collect relevant information, and book customers.
• Use best practices in customer service techniques to develop rapport and build relationships.

Skills

Excellent phone and verbal communication skills

Ability to work well under pressure

Highly organized with the ability to prioritize projects

Understanding of active listening techniques

Education

High school diploma/GED

Tools

Customer management software

Job description

Benefits/Perks

Competitive Compensation

Career Growth Opportunities

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

• Receive requests, inbound calls and emails
• Identify the reason for the customer’s call, collect relevant information, and book customers
• Refer to premade scripts for a variety of customer service topics
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions
• Meet personal and team quotas
• Attend trainings to maintain up-to-date skills and knowledge

Qualifications

• High school diploma/GED
• Previous experience as a Customer Service Representative or in a similar role is preferred
• Comfortable using computers and customer management software
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively