Customer Service Representative

Charter Communications, Inc.; San Antonio (TX); On-site; USD 25,000 - 28,000; Full time

Job summary

Charter Communications, Inc. in San Antonio, Texas, is seeking a Customer Service Representative who can deliver knowledge, empathy, and professionalism to every caller. The role focuses on resolving customer needs while maintaining a friendly, informed approach in a fast-paced environment.

Experience with phone and email inquiries is valued; you will handle scripts, record customer interactions, and contribute to overall customer satisfaction while adhering to company policies.

Qualifications

• Excellent written and verbal communication required.
• Ability to multitask and follow procedures.
• Basic data entry and record-keeping skills.
• Willingness to learn scripts and guidelines.
• Ability to work independently and handle high call volume.

Responsibilities

• Manage large amounts of incoming calls and emails
• Answer detailed product and service questions
• Keep records of customer interactions and processing accounts
• Read and learn scripts
• Compile reports on customer satisfaction

Skills

Communication

Phone confidence

Data entry

Multitasking

Independent worker

Procedures adherence

Job description

Title

Customer Service Representative-Bilingual Preferred but not required

Position Status

Non-Exempt hourly

Compensation

$19.00-$20.00 per hour

Job Summary

We are looking to employ a Customer Service Representative capable of ascertaining and fulfilling customer needs by delivering knowledge, empathy, and professionalism. The ideal candidate will be people‑orientated, adaptable, and have outstanding problem‑solving skills. Being a constant point of contact for customers, you can create and/or transform a customer's experience with our company. For this reason, it is integral that you are friendly and well‑informed in your approach.

Essential Job Duties and Responsibilities

• Managing large amounts of incoming calls and email inquiries
• Answering detailed product and service questions
• Keeping records of customer interactions, processing customer accounts, and filing documents
• Reading and learning scripts
• Compiling reports on overall customer satisfaction

Position Requirements

• Strong written and verbal communication skills
• Confidence on the phone
• Basic data entry knowledge
• Ability to multi‑task, prioritize, and manage time effectively
• Ability to retain and recall important information
• Capacity to work independently and proactively
• High aptitude for following communication guidelines, procedures, and policies

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.