Customer Service Representative - Retail

Rust-Oleum; Orange (CA); On-site; USD 30,000 - 40,000; Part time

Benefits offered by this job

Opportunity to grow product knowledge

Team-focused environment

Hands-on involvement in operations

Job summary

Rust-Oleum is looking for a Customer Service Representative (Retail) located in California to provide exceptional support to customers and internal teams. The role involves managing the order-to-invoice process and ensuring a great customer experience. Responsibilities include professional customer service over phone, email, and in-person, processing orders accurately, and resolving customer issues.

Candidates should possess a high school diploma with strong communication abilities and skills in multitasking. The position offers an engaging work environment that emphasizes collaboration and customer interaction.

Qualifications

• Strong communication and customer service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Willingness to learn product knowledge quickly.

Responsibilities

• Provide professional customer service via phone, email, and in person.
• Process customer orders accurately, including pricing and details.
• Handle payments and assist with transactions.

Skills

Strong communication

Customer service skills

Basic math skills

Problem-solving skills

Active listening

Education

High school diploma or equivalent

Tools

POS systems

ERP systems

CRM systems (e.g., MS Dynamics, Shopify, Salesforce)

Job description

Customer Service Representative (Retail)

Department: Operations

Reports To: Facility Operations Manager

Status: Non-Exempt (Hourly)

Position Overview

The Customer Service Representative (Retail) provides outstanding support to customers and internal teams by managing the order-to-invoice process and ensuring a positive customer experience. This role serves as a key point of contact and plays an important part in maintaining strong customer relationships and store operations.

Key Responsibilities

• Provide professional customer service via phone, email, and in person
• Process customer orders accurately, including pricing and details
• Create and manage customer accounts and coordinate with AR/Credit as needed
• Handle payments and assist with transactions
• Resolve customer issues, including returns, complaints, and product concerns
• Initiate paint match and product requests for customers
• Maintain organized records of customer interactions and transactions
• Restock shelves, maintain displays, and keep the retail area clean and organized
• Assist with inventory management, including receiving shipments and stock counts
• Communicate with sales, operations, and customer service teams to ensure timely order fulfillment
• Identify opportunities to increase sales by recommending additional products
• Gather customer feedback to improve service and experience

Qualifications

Required:

• High school diploma or equivalent
• Strong communication and customer service skills
• Basic math skills and ability to handle transactions
• Ability to multitask and stay organized in a fast-paced environment

Preferred:

• Previous customer service or retail experience
• Experience with POS, ERP, or CRM systems (e.g., MS Dynamics, Shopify, Salesforce)
• Spanish-speaking ability is a plus

Skills & Abilities

• Strong problem-solving and active listening skills
• Positive, team-oriented attitude
• Ability to adapt communication style to different customers
• Willingness to learn product knowledge quickly

Physical & Work Requirements

• Ability to stand for extended periods and move throughout the store
• Ability to lift up to 40 lbs
• Work in both office and retail/production-adjacent environments

Benefits

• Customer-facing role with variety and daily interaction
• Opportunity to grow product knowledge and sales skillsTeam-focused environment with hands-on involvement in operations