Customer Service Representative

S&G Stores; Michigan; On-site; USD 30,000 - 40,000; Full time

Job summary

S&G Stores in Michigan is looking for a dedicated team member to directly support the store manager in maintaining efficient operations and adherence to policies. This role requires excellent customer service skills and the ability to handle physical tasks as needed.

The ideal candidate will assist in maximizing sales while ensuring a clean and organized store environment and following all company policies diligently.

Qualifications

• Retail experience and customer service experience are essential.
• Ability to lift 50 pounds occasionally and 10 pounds frequently.
• Able to stand for extended periods.

Responsibilities

• Provide excellent customer service leadership.
• Ensure all company policies are followed.
• Promote and maintain a clean store appearance.

Skills

Customer Service Experience

Retail Experience

Job description

Overview

Summary: Directly supports the store manager, making sure the store runs efficiently and follows all laws and policies. While also helping to maximize sales and maintain asset control.

Responsibilities

• Provide excellent customer service leadership to all customers.
• Acknowledge/Greet all customers that come into the store.
• Ensure that all company policies are being followed.
• Promote and maintains a clean and organized store appearance inside and out.
• Efficiently process both cash and card transactions with integrity.
• Ensure all merchandising and marketing programs are implemented properly, including maintaining plan-o-gram integrity and appropriate sign placement.
• Ensure foodservice products are fresh and appealing by rotating products appropriately and removing out-of-date products.
• Monitor store activities to ensure that transactions are taking place in the proper manner.
• Respond quickly to all emergencies for the safety and security of customers and employees, and notifying the appropriate individuals.

Requirements

• Retail experience / Customer Service Experience Required
• Able to occasionally lift 50 pounds.
• Able to frequently lift objects up to 10 pounds.
• Able to stand for an entire shift.
• Able to periodically handle routine physical tasks such as climbing, squatting, kneeling, pushing, and/or pulling.
• Comfortable working in intermittent temperatures for short periods of time (e.g., in the store, outside, and in the cooler).
• Available to work various shifts and days of the week as required by the retail environment, including weekends, evenings, and busy periods/holidays.