Customer Service Representative

RoShay Services; Savannah (GA); On-site; USD 34,000 - 43,000; Full time

Benefits offered by this job

Competitive pay

Retirement plans

Health benefits

Paid time off

Professional development in sales or管理

Job summary

RoShay Services is hiring a Customer Service Representative to ensure customer satisfaction through effective service, relationship-building, and sales support.

Responsibilities include handling inquiries and complaints via phone, email, and in person, providing product information, and supporting walk-in customers with counter sales. You will work with sales, drivers, and warehouse teams to ensure timely order fulfillment and process transactions using ERP systems.

Qualifications

• Proven customer service experience.
• Familiarity with CRM and ERP platforms.
• Strong interpersonal and communication skills.
• Ability to support sales.
• Bilingual English/Spanish preferred.
• High school diploma required.
• 1-2 years of experience preferred.
• Valid driver’s license.
• Ability to pass background and drug screening.

Responsibilities

• Handles inquiries and complaints via phone, email, and in person.
• Provides product information and supports walk-in customers with counter sales.
• Maintains accurate customer records and collaborates with sales, drivers, and warehouse teams to ensure timely order fulfillment.
• Processes transactions using ERP systems.
• Identifies sales opportunities and promotes bilingual communication to enhance customer experience.

Skills

Customer service experience

Interpersonal communication

Sales support

Bilingual English/Spanish

Driver's license

Education

High School Diploma

Tools

CRM platforms

ERP platforms

Job description

Role Overview:

The Customer Service Representative ensures customer satisfaction through effective service, relationship-building, and sales support.

Key Duties:

Handles inquiries and complaints via phone, email, and in person; provides product information; maintains accurate customer records; supports walk-in customers with counter sales; collaborates with sales, drivers, and warehouse teams to ensure timely order fulfillment; processes transactions using ERP systems; identifies sales opportunities; upholds company values and promotes bilingual communication to enhance customer experience.

Qualifications & Skills:

Proven customer service experience, familiarity with CRM and ERP platforms, strong interpersonal and communication skills, ability to support sales, bilingual (English/Spanish) preferred, high school diploma required, 1-2 years of experience preferred, valid driver’s license, and ability to pass background and drug screening.

Work Environment & Physical Requirements:

Primarily sedentary, involving extended computer and phone use; occasional movement and lifting up to 20 pounds; fast-paced office setting requiring excellent communication and problem-solving skills.

Benefits & Growth:

• Competitive pay
• Retirement plans
• Health benefits
• Paid time off
• Opportunities for professional development in sales or management.