Customer Service Representative

S and G stores; Findlay (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

S and G stores in Findlay, OH is seeking a store lead to support the manager, ensuring smooth operations, compliance with policies, and customer service excellence.

You will oversee daily tasks, greet customers, manage merchandising, handle transactions with integrity, and respond to emergencies while keeping the store clean and organized.

Qualifications

• Retail or customer service experience is required.
• Able to lift up to 50 pounds occasionally.
• Able to stand for an entire shift.
• Comfortable with intermittent temperatures (store, outside, cooler).
• Availability for weekends, evenings, and busy periods/holidays.

Responsibilities

• Provide excellent customer service leadership to all customers.
• Acknowledge/Greet all customers that come into the store.
• Ensure that all company policies are being followed.
• Promote and maintain a clean and organized store appearance inside and out.
• Efficiently process both cash and card transactions with integrity.
• Ensure all merchandising and marketing programs are implemented properly, including maintaining plan-o-gram integrity and appropriate sign placement.
• Ensure foodservice products are fresh and appealing by rotating products appropriately and removing out-of-date products.
• Monitor store activities to ensure that transactions are taking place in the proper manner.
• Respond quickly to all emergencies for the safety and security of customers and employees and notify the appropriate individuals.

Skills

Retail experience

Customer service

Stand for shift

Physical ability

Job description

Overview

Summary: Directly supports the store manager, making sure the store runs efficiently and follows all laws and policies, while also helping to maximize sales and maintain asset control.

Responsibilities

• Provide excellent customer service leadership to all customers.
• Acknowledge/Greet all customers that come into the store.
• Ensure that all company policies are being followed.
• Promote and maintain a clean and organized store appearance inside and out.
• Efficiently process both cash and card transactions with integrity.
• Ensure all merchandising and marketing programs are implemented properly, including maintaining plan-o-gram integrity and appropriate sign placement.
• Ensure foodservice products are fresh and appealing by rotating products appropriately and removing out-of-date products.
• Monitor store activities to ensure that transactions are taking place in the proper manner.
• Respond quickly to all emergencies for the safety and security of customers and employees and notify the appropriate individuals.

Requirements

• Retail experience / Customer Service Experience Required
• Able to occasionally lift 50 pounds.
• Able to frequently lift objects up to 10 pounds.
• Able to stand for an entire shift.
• Ability to periodically handle routine physical tasks such as climbing, squatting, kneeling, pushing, and/or pulling.
• Comfortable working in intermittent temperatures for short periods of time, e.g., in the store, outside, and in the cooler.
• Available to work various shifts and days of the week as required by the retail environment, including weekends, evenings, and busy periods/holidays.