Customer Service Representative / Receptionist

GEICO; City of Rochester (NY); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Flexible Schedule

Career Growth Opportunities

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Retirement Plan

Hands on Training

Job summary

GEICO Webster local office is seeking a Customer Service Representative with potential to become a licensed agent later. You will handle service requests on inbound calls and walk-ins, and perform outbound calls to reach customers.

This full-time role offers career development opportunities with benefits and training. Responsibilities include servicing accounts, conducting needs-based policy reviews, and supporting customers at the front desk.

Qualifications

• Experience handling inbound service requests by phone or in person.
• Ability to perform needs-based policy reviews and explain options clearly.
• Strong communication and problem-solving skills.

Responsibilities

• Service existing accounts and assist customers with information to support buying decisions.
• Handle in-person requests at the front desk of the Webster office.
• Conduct vehicle photo inspections for customers.
• Make 80-120+ outbound calls per day.

Skills

Customer service

Outbound calling

Communication

Needs-based analysis

Job description

Job Description

Are you looking for a rewarding career with a local small business that has nationwide brand recognition? Grow your new career with one of the fastest growing insurance companies in the country!

Join the GEICO Webster local office team and start building your tomorrow! GEICO has an exciting opportunity for individuals seeking a career. We are looking for Customer Service Representativewith potential to get licensed as an agent later on. Associate will be responsible to handle service requests oninbound calls and for walk in customers. Other responsibilities may includemaking 60 - 120+ outbound calls per day.Full time and part time opportunities available.Career development opportunities will be available!

Benefits

• Paid Time Off (PTO)
• Flexible Schedule
• Career Growth Opportunities
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Retirement Plan
• Hands on Training

Responsibilities

• Service existing accounts and ensure customers make buying decisions armed with the right amount of information
• Handle in person customer requests at the front desk of our office
• Complete vehicle photo inspections for customers
• Make 80 - 120+ outbound calls per day
• Conduct needs-based customer policy reviews and update coverage

Requirements

See Above