Customer Service

GEICO; Edison (NJ); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Hands on Training

Career Growth Opportunities

Retirement Plan

Job summary

GEICO's Edison local office is seeking a friendly Customer Service Representative who will be the first point of contact for policyholders, handling billing questions and policy changes with care. You will deliver personalized service, explain options clearly, and support sales referral metrics to earn potential bonuses, while benefiting from hands-on training and career growth opportunities.

This role emphasizes empathy, multi-tasking across systems, and quick learning in a fast-paced

Qualifications

• Experience providing outstanding customer service
• Strong communication and listening skills
• Ability to work in a fast-paced call center environment
• Willingness to learn new skills and adapt quickly
• Team player with feedback-oriented mindset

Responsibilities

• Answer billing questions for policyholders and process policy changes
• Provide recommendations and support to customers to improve service
• Deliver personalized service and demonstrate the value of GEICO insurance

Skills

Customer service

Effective communication

Multi-tasking

Empathy

Active listening

Growth mindset

Bilingual

Tools

CRM systems

Job description

Job Description

Are you looking for a rewarding career with a local small business that has nationwide brand recognition? Grow your new career with one of the fastest growing insurance companies in the country!

Join the GEICO's Edison local office sales team and start building your tomorrow! GEICO has an exciting opportunity for individuals seeking a career. Customer Service Representative will start with a competitive base pay and ability to make additional bonuses by meeting sales referral metrics.

Benefits

• Paid Time Off (PTO)
• Health Insurance
• Dental Insurance
• Vision Insurance
• Hands on Training
• Career Growth Opportunities
• Retirement Plan

Responsibilities

This role is for people who want to provide our policyholders the excellent customer service they want and need. You’ll be the first contact for our customers: answering billing questions, making policy changes, and providing recommendations. Join our team to deliver personalized service that demonstrates the value of being insured by GEICO. You must be able to multi-task multiple system.

Requirements

Qualifications & Skills:

• Experience providing outstanding customer service by showcasing expertise, fostering trust and growing customer satisfaction
• An effective communicator who understands the importance of listening and being empathetic
• Ability to work and grow in a fast-paced, high-volume call center environment
• Willingness to learn new skills and ability to adjust to changes quickly
• Open to feedback to support your performance and development
• Solid computer and multi-tasking skills
• Bilingual and prior sales or service experience preferred