Customer Service Representative

GEICO Norwalk; Tucson (AZ); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Health and dental benefits from Day 1

Paid time off & holidays

401(k) with company match

Tuition assistance

Job summary

GEICO in Tucson, AZ is hiring an Auto Customer Service Representative to guide policyholders through coverage needs, billing questions, and policy updates with world-class service.

Starting salary ranges from $19.06 to $23.82 per hour ($38,405–$47,997 annually), with shift differentials and comprehensive benefits from day one, including health, 401(k), tuition assistance, and paid time off. Licensing support provided.

Qualifications

• Experience & Qualifications: Minimum of 1 year of customer-facing experience preferred.
• Experience in high-volume call centers with KPIs and measurable goals preferred.
• Active Personal Lines or Property & Casualty license preferred (training and exam fees provided).
• High School Diploma or GED required; College degree preferred.

Responsibilities

• Customer Interaction: Manage incoming calls, messages, billing questions, and policy updates, while offering recommendations.
• Problem Resolution: Resolve customer concerns, ensuring a positive experience.
• Product Knowledge: Stay informed about GEICO’s products and identify cross-selling opportunities to assist customers.
• Meaningful Impact: Enhance customer satisfaction through meaningful interactions.

Skills

Customer service

Interpersonal skills

Problem solving

Empathy

Multitasking

Education

High School Diploma or GED

College degree

Job description

Why Join GEICO?

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide. Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers.

Your Impact at GEICO

Asan AutoCustomer Service Representative,you’llprovide reassurance and solutions that make a difference in our customers' lives. You will guide policyholders through coverage needs and policy changes, address billing inquiries, and provide recommendations as you deliver world-class service.

What Makes This Opportunity Exciting?

• Compensation & Incentives:
• Starting Salary: $19.06 - $23.82 per hour / $38,405 - $47,997 annually
• pay is commensurate to experience .
• Differentials: +10% for evening shifts; +20% for weekends.
• Benefits:
• Health and wellness benefits starting Day 1 (medical, dental, vision, flexible spending accounts and more).
• Accrue Paid Time Off immediately, plus 13 paid holidays annually (8 fixed, 5 floating).
• 401(k) with up to 6% match, vested immediately.
• GEICO Strive, upfront tuition assistance program (up to $5,250 annually).
• Professional Growth:
• Licensing and continuing education at no cost, including hundreds of eLearning courses to enhance your skills.
• Workplace Flexibility:
• Completein-office training, then opportunity to work 80% on-site and 20% off-site.
• Enjoy GEICO Flex,additionalweeks annually to work off-site, meeting location and work guidelines.
• Office Location: 3050 S Martin Luther King Jr. Way, Tucson, AZ 85713

How You'll Make a Difference

• Customer Interaction:Manageincoming calls, messages, billing questions, and policy updates, while offering recommendations.
• Problem Resolution:Resolve customer concerns, ensuring a positive experience.
• Product Knowledge:Stay informed about GEICO’s products andidentifycross-selling opportunities toassistcustomers.
• Meaningful Impact:Enhance customer satisfaction through meaningful interactions.

What We're Looking For

• Experience & Qualifications:
• Minimum of 1 year of customer-facing experience preferred.
• Experience in high-volume call centers with KPIs (Key Performance Indicators) and measurable goals preferred.
• ActivePersonal Lines or Property & Casualty licensepreferred (training and exam fees provided).
• High School Diploma or GEDrequired; College degree preferred.
• Core Skills:
• Strong customer service, interpersonal, problem-solving, and empathy skills.
• Adaptable, detail-oriented, and able to prioritize and multitask across platforms.