Customer Service Representative - Pittsfield, MA

Enterprise; Pittsfield (MA); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Paid time off

Employee discount

Retirement savings plan

Extended Health Benefits

Life Insurance

Training and development

Job summary

Enterprise Mobility is hiring a Customer Assistance Representative Sr in Pittsfield, MA to deliver exceptional service to customers both in person and by phone. The role requires handling reservations, rate quotes, and assisting with rental needs throughout a full-time schedule.

Starting pay is $19/hour with a benefits package including PTO, employee discount, retirement plan and health benefits. The position emphasizes customer focus, teamwork, and accurate administrative support in branch or

Qualifications

• Must be at least 18 years old.
• High school diploma or GED required.
• At least 1 year prior customer service or retail experience.
• Valid driver’s license with limited violations in the past 3 years.
• No drug/alcohol conviction in past 5 years.
• Authorized to work in the United States without sponsorship.
• Ability to work a posted schedule including weekends.

Responsibilities

• Handle incoming calls for reservations, quotes, and general questions.
• Provide high level of customer service in person and by phone.
• Meet and greet customers and assess rental needs.
• Process returns, check-ins and exit kiosk transactions.
• Explain rental terms, vehicle features, and optional protections.
• Perform administrative and billing support tasks.

Skills

Customer service

Administrative support

Communication skills

Education

High school diploma or GED

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, through face-to-face interaction. The CAR Sr will gain knowledge through local training and hands-on experience to provide rental back-up, service customers and deliver administrative support in home city branches or airport locations.

Opening available at the following branch location:

526 EAST ST
PITTSFIELD MA 01201

Full-time position with a starting rate of pay 19.00 / hour based on a 40 hour workweek.

We offer a robust Benefits Package including, but not limited to:

• Paid time off
• Employee discount
• Retirement savings plan
• Extended Health Benefits (Medical, Prescription Drug, Dental and Vision)
• Life Insurance
• Training and development

Available Schedule

• Monday: 7:30am-6pm
• Tuesday: 8:00am-6pm
• Wednesday: Off
• Thursday: 8:00am-6pm
• Friday: 8:00am-6pm
• Saturday: 8:00am-12pm
• Sunday: Off

Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers.

Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $39 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories.

Responsibilities

• Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check-ins and exit kiosk transactions
• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
• Understand and communicate rental terms and conditions, vehicle features and other services
• May sell optional protection products, upgrades, fuel options and other additional equipment
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• High school diploma or GED equivalent required
• Must have at least 1 year prior customer service retail or administrative support experience
• Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 5 years
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Apart from religious observation, must be able to work the following schedule:
• Monday: 7:30am-6:00pm, Tuesday: 8:00am-6:00pm, Wednesday: Off, Thursday: 8:00am-6:00pm, Friday: 8:00am-6:00pm, Saturday: 8:00am-12:00pm, Sunday: Off