Customer Service Representative - Pittsfield, MA

Enterprise Holdings; Pittsfield (MA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Paid time off

Employee discount

Retirement plan

Health benefits

Life Insurance

Training & development

Job summary

Enterprise Mobility, operating the Enterprise Rent-A-Car, National Car Rental, and Alamo brands, is hiring a Customer Assistance Representative Sr at our Pittsfield, MA location. The role involves high-level customer service, assisting internal and external customers, and providing rental back-up and administrative support in-home city branches or airport locations.

The starting pay is $19.00 per hour based on a 40-hour workweek, with a comprehensive benefits package including PTO, employee

Qualifications

• Must be 18 years or older.
• High school diploma or GED equivalent required.
• Must have at least 1 year prior customer service retail or administrative support experience.
• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents in the past 3 years.
• No drug or alcohol related conviction on driving record in the past 5 years.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company.

Responsibilities

• Take incoming calls for reservations, rate quotes, and general questions.
• Manage outgoing calls for callback management, A/Rs, and miscellaneous calls.
• Provide a high level of customer service by assisting customers in person and over the phone.
• Meet and greet customers in a friendly and timely manner.
• Provide directions and general assistance.
• Assess condition of rental upon return.
• Process returns, check-ins and exit kiosk transactions.
• Market the company while assisting customers in a safe and courteous manner.

Skills

Customer service

Administrative support

Reservations

Education

High school diploma or GED

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, through face-to-face interaction. The CAR Sr will gain knowledge through local training and hands-on experience to provide rental back-up, service customers and deliver administrative support inhome city branches or airport locations.

Opening available at the following branch location:

526 EAST STPITTSFIELD MA 01201

This is a full time position with a starting rate of pay 19.00 / hour based on a 40 hour workweek.

We offer a robust Benefits Package including, but not limited to:

• Paid time off
• Employee discount
• Retirement savings plan
• Extended Health Benefits (Medical, Prescription Drug, Dental and Vision)
• Life Insurance
• Training and development

Available Schedule:

Monday: 7:30am-6pm

Tuesday: 8:00am-6pm

Wednesday: Off

Thursday: 8:00am-6pm

Friday: 8:00am-6pm

Saturday: 8:00am-12pm

Sunday: Off

Enterprise Mobilityis a leading provider of mobility solutions, owning andoperatingtheEnterprise Rent-A-Car,National Car RentalandAlamo Rent A Carbrands through its integrated global network ofindependent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental,carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers.

Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $39 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories.

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Takeincoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
• Manage outgoing calls forcallback management, A/Rs and miscellaneous calls as assigned
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check-ins and exit kiosk transactions
• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
• Understand and communicate rental terms and conditions, vehicle features and other services
• May sell optional protection products, upgrades, fuel options and other additional equipment
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• High school diploma or GED equivalent required
• Must have at least 1 year prior customer service retail or administrative support experience
• Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 5 years
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Apart from religious observation, must be able to work the following schedule:
  • Monday: 7:30am-6:00pm, Tuesday: 8:00am-6:00pm, Wednesday: Off, Thursday: 8:00am-6:00pm, Friday: 8:00am-6:00pm, Saturday: 8:00am-12:00pm, Sunday: Off