Sr. Customer Assistance Representative - Baraboo

Enterprise; Baraboo (WI); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Paid time off

Employee discount

Retirement savings plan

Extended Health Benefits

Life Insurance

Training and development

Job summary

Enterprise Mobility in Baraboo, WI is hiring a Customer Assistance Representative Sr. The role focuses on delivering high‑level service to internal and external customers, supporting branch and rental needs, and serving as a rental back‑up in a busy location.

The position pays $18 per hour and offers benefits such as PTO, employee discounts, retirement savings, health, life insurance, and training opportunities.

Qualifications

• Must be at least 18 years old.
• Authorized to work in the United States without company sponsorship.
• High school diploma or GED equivalent required.
• At least 1 year of customer service or administrative support experience.
• Valid driver's license with no more than 2 moving violations and/or at-fault accidents in 3 years.
• No drug- or alcohol-related convictions on driving record in the past 3 years.
• Must have worked 12 consecutive months or more at most recent employer.

Responsibilities

• Take incoming calls for reservations, rate quotes, and general questions; provide information and resolution.
• Manage outgoing calls for callbacks, ARs and miscellaneous calls as assigned.
• Provide high level customer service by assisting customers in person and over the phone.
• Meet and greet customers in a friendly and timely manner.
• Provide directions and general assistance.
• Assist to assess condition of rental upon return.
• Process returns, check-ins and exit kiosk transactions.
• Market the company while picking up or dropping off customers safely.
• Explain rental terms, vehicle features and other services.
• May sell optional protection products, upgrades and fuel options.
• Notify management of vehicle problems and maintenance needs.
• Clean vehicle interior and exterior as needed.
• Perform administrative and basic accounting tasks such as billing, ARs, transfers, and reports.
• Perform miscellaneous and backup duties as assigned.

Skills

Customer service

Communication

Education

High school diploma or GED

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face‑to‑face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands‑on experience to provide administrative support, service customers, and act as a rental back‑up in a large home city branch or airport location.

This position pays $18 / hour.

This position is located at 628 WI-136 Baraboo, WI 53913.

We offer a robust Benefits Package including, but not limited to:

• Paid time off
• Employee discount
• Retirement savings plan
• Extended Health Benefits (Medical, Prescription Drug, Dental and Vision)
• Life Insurance
• Training and development

The Schedule For This Position Is

• Monday: 8:00am to 5:00pm
• Tuesday: 8:00am to 5:00pm
• Wednesday: 8:00am to 5:00pm
• Thursday: 8:00am to 5:00pm
• Friday: 8:00am to 5:0pm
• Saturday: OFF
• Sunday: OFF

Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers.

Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $38 billion in revenue through a network of more than 9,500 fully‑staffed neighborhood and airport rental locations in more than 90 countries and territories.

Responsibilities

• Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check-ins and exit kiosk transactions
• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
• Understand and communicate rental terms and conditions, vehicle features and other services
• May sell optional protection products, upgrades, fuel options and other additional equipment
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• High school diploma or GED equivalent required
• Must have at least 1 year prior customer service retail or administrative support experience
• Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 3 years
• Must have worked 12 consecutive months or more at most recent employer