Sr. Customer Assistance Representative- North Conway

Enterprise; Center Conway (NH); On-site; USD 18,752 - 26,708; Full time

Benefits offered by this job

Paid time off

Employee discount

Retirement savings plan

Extended health benefits

Life insurance

Training and development

Job summary

Enterprise is seeking a Customer Assistance Representative Sr in Center Conway, NH to deliver exceptional customer service and support. This full-time role involves assisting customers both face-to-face and over the phone, managing various administrative tasks, and ensuring a positive rental experience. A high school diploma is required, along with at least one year of related experience. The position offers an hourly rate of $16.50 based on a 40-hour work week, along with a comprehensive benefits package.

Qualifications

• Must be at least 18 years old.
• Must be authorized to work in the United States.
• Must have at least 1 year of prior customer service experience.

Responsibilities

• Provide a high level of customer service to both internal and external customers.
• Manage incoming and outgoing calls for reservations and assistance.
• Process returns and provide directions and general assistance.

Skills

Customer service

Administrative support

Communication skills

Education

High school diploma or GED equivalent

Some college preferred

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. The company is the largest and fastest growing privately owned automotive rental and leasing company in North America and is hiring now to advance its vision of becoming the world’s best and most trusted mobility company.

Position

The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting branch and rental needs. The role includes administrative support, customer service, and acting as rental backup in a large home-city branch or airport location.

Location

802 Eastman Road Center, Conway, NH 03813

Compensation

Full-time position with a starting rate of pay $16.50 per hour based on a 40-hour work week.

Benefits Package

• Paid time off
• Employee discount
• Retirement savings plan
• Extended health benefits (medical, prescription drug, dental, and vision)
• Life insurance
• Training and development

Schedules Available

• Monday: 7:00 am-5:00 pm
• Tuesday: 7:30 am-3:30 pm
• Wednesday: 7:30 am-2:00 pm
• Thursday: 7:30 am-5:00 pm
• Friday: 7:00 am-5:00 pm
• or
• Monday: 7:00 am-5:00 pm
• Tuesday: 7:30 am-5:00 pm
• Thursday: 7:30 am-5:00 pm
• Friday: 7:00 am-5:00 pm
• Saturday: 8:00 am-1:00 pm (nearby location)

Responsibilities

• Take incoming calls - reservations, rate quotes, general questions, and provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors.
• Manage outgoing calls for callback management, accounts receivable, and miscellaneous calls as assigned.
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone.
• Meet and greet customers in a friendly and timely manner.
• Provide directions and general assistance.
• Assist in assessing the condition of rental upon return.
• Process returns, check ins and exit kiosk transactions.
• Effectively market the company while picking up and/or dropping off customers in a safe and courteous manner and assisting as needed.
• Understand and communicate rental terms and conditions, vehicle features, and other services.
• May sell optional protection products, upgrades, fuel options and other additional equipment.
• Notify management of any known vehicle problems and required maintenance.
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed.
• Perform various administrative and basic accounting functions such as research and billing support, accounts receivable, transfer and key logs, run miscellaneous reports, supply maintenance, and process customer billing.
• Perform miscellaneous and backup duties as assigned.

Qualifications

• Must be at least 18 years old.
• Must be authorized to work in the United States and not require work-authorization sponsorship by the company for this position now or in the future.
• High school diploma or GED equivalent required.
• Some college preferred.
• Must have at least 1 year of prior customer service, retail or administrative support experience.
• Must have a current and valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years.
• No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI).

Equal Opportunity Employer/Disability/Veterans