Sr. Customer Assistance Representative - Littleton

Enterprise; Littleton (NH); On-site; USD 18,752 - 26,708; Full time

Benefits offered by this job

Paid time off

Employee discount

Retirement savings plan

Extended Health Benefits

Life Insurance

Training and development

Job summary

Enterprise Mobility is hiring a Customer Assistance Representative Sr (CAR Sr) at the Littleton, NH branch. You will provide high level customer service by assisting both internal and external customers through face-to-face interaction and by performing rental back-up, service and administrative support in home city branches or airport locations.

Starting pay is $16.50 per hour based on a 40 hour work week, with benefits including paid time off, employee discount, retirement savings, extended

Qualifications

• Must be at least 18 years old.
• Must be authorized to work in the United States without sponsorship now or in the future.
• High school diploma or GED required; some college preferred.
• At least 1 year of customer service, retail or administrative experience.
• Valid driver's license with no more than 2 moving violations in the past 3 years; no DUI/DWI in the past 5 years.

Responsibilities

• Take incoming calls for reservations, rate quotes and general questions; provide information and resolution for customers, other branches, insurers and vendors.
• Manage outgoing calls for callbacks, A/Rs and other tasks as assigned.
• Provide a high level of customer service in person and over the phone; meet and greet customers promptly.
• Provide directions and general assistance; assess rental needs and conditions at return.
• Process returns, check-ins and exit kiosk transactions; market the company in a safe, courteous manner.
• Explain rental terms, vehicle features and services; may upsell protection options and fuel.
• Notify management of vehicle issues, perform basic maintenance checks and assist with billing and reporting tasks.
• Clean vehicle interiors/exteriors and perform basic admin duties as needed.

Skills

Customer service

Communication

Organization

Phone etiquette

Education

High School Diploma or GED

Some college

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

Opening available at the following branch location:

• 1024 Meadow Street Littleton, NH 03561

The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, through face-to-face interaction. The CAR Sr will gain knowledge through local training and hands‑on experience to provide rental back‑up, service customers and deliver administrative support in home city branches or airport locations.

This is a full time position with a starting rate of pay $16.50 / hour based on a 40 hour work week.

Benefits Package

• Paid time off
• Employee discount
• Retirement savings plan
• Extended Health Benefits (Medical, Prescription Drug, Dental and Vision)
• Life Insurance
• Training and development

Schedule Available

• Sunday: OFF
• Monday: 8am-5pm: 1 hour break
• Tuesday: 8am-5pm: 1 hour break
• Wednesday: 8am-5pm: 1 hour break
• Thursday: 8am-5pm: 1 hour break
• Friday: 8am-5pm: 1 hour break
• Saturday: OFF

Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent‑A‑Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers.

Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $39 billion in revenue through a network of more than 9,500 fully‑staffed neighborhood and airport rental locations in more than 90 countries and territories.

Responsibilities

• Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check‑ins and exit kiosk transactions
• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
• Understand and communicate rental terms and conditions, vehicle features and other services
• May sell optional protection products, upgrades, fuel options and other additional equipment
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Perform miscellaneous and backup duties job‑related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• High school diploma or GED equivalent required
• Some college preferred
• Must have at least 1 year prior customer service retail or administrative support experience
• Must have a current and valid driver's license with no more than 2 moving violations and/or at‑fault accidents on driving record within the past 3 years.
• No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI).