Sr. Customer Assistance Representative - Scranton International Airport

Enterprise; Scranton (Lackawanna County); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

Retirement savings plan including 401k

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

Enterprise Mobility at the Scranton International Airport is seeking a Customer Assistance Representative Sr (CAR Sr) to deliver top-tier customer service in a busy airport environment. You will handle reservations, greet customers, provide information, and support administrative tasks in person and by phone.

The role starts at $16/hour with a $17/hour night shift differential (6:00pm–3:00am). Schedule: Thursday–Monday, 10:00am–7:00pm, at an airport location.

Qualifications

• Must be at least 18 years of age.
• Authorized to work in the United States without company sponsorship now or in the future.
• High School Diploma or GED required.
• Minimum 1 year of prior customer service, retail, or administrative support experience.
• Valid driver's license with no more than 2 moving violations and/or at-fault accidents in the past 3 years.
• No drug or alcohol related convictions in the past 3 years.

Responsibilities

• Take incoming calls for reservations, rate quotes, general questions; provide information and resolutions.
• Deliver high-level customer service in person and over the phone; assess rental needs.
• Greet customers in a friendly and timely manner.
• Provide directions and general assistance to customers.
• Assess vehicle condition upon return and manage process upon return.
• Perform returns, check-ins, and exit kiosk transactions.
• Explain rental terms, vehicle features, and other services clearly.
• May sell optional protection products, upgrades, fuel options, and extra equipment.
• Report known vehicle problems and necessary maintenance to management.
• Handle administrative and basic accounting tasks such as billing support, accounts receivable, and reports.
• Carry out backup duties as assigned; maintain reliable attendance.

Skills

Customer service

Administrative support

Retail experience

Education

High School Diploma or GED

Job description

Overview

Enterprise Mobility operates the Enterprise Rent‑A‑Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world’s best and most trusted mobility company.

Overview

Enterprise Mobility operates the Enterprise Rent‑A‑Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world’s best and most trusted mobility company. The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, through face‑to‑face interaction. The CAR Sr will gain knowledge through local training and hands‑on experience to provide rental back‑up, service customers and deliver administrative support in our airport location.

Opening available at the following branch location

• The Scranton International Airport- 100 TERMINAL RD STE 10 AVOCA, PA 18641

This is a full time position with a starting rate of pay $16 / hour. Shift differential of $ 17 / hour between the hours of 6:00pm-3:00am.

We Offer

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Schedule

• Thursday- Monday 10:00am-7:00pm

Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent‑A‑Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers. Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $39 billion in revenue through a network of more than 9,500 fully‑staffed neighborhood and airport rental locations in more than 90 countries and territories.

Responsibilities

• Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers and other business partners
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check‑ins and exit kiosk transactions
• Understand and communicate rental terms and conditions, vehicle features and other services
• May sell optional protection products, upgrades, fuel options and other additional equipment
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Perform miscellaneous and backup duties job‑related duties as assigned
• Maintain a regular and reliable level of attendance and punctuality

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years of age
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• High School Diploma or G.E.D. required
• Must have a minimum of 1 year prior customer service retail or administrative support experience
• Must have a valid driver’s license with no more than 2 moving violations and/or at‑fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 3 years