Sr. Customer Assistance Representative - Waynesboro

Enterprise

Staunton (VA)

On-site

USD 22,000 - 29,000

Full time

14 days+

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Benefits offered by this job

Paid Time Off

Health, Dental, Vision insurance

Life Insurance

401(k) retirement plan

Employee discounts

Job summary

Enterprise Mobility is hiring for a full-time Customer Assistance Representative Sr (CAR Sr) at the Waynesboro, VA location. You will provide high-level customer service, handle rental needs, and support branch operations in a busy environment.

The role includes assisting customers face-to-face and over the phone, processing transactions, and potentially selling protection options. Benefits include PTO, health/dental/vision, life insurance, and a 401(k) with match and profit sharing.

Qualifications

Must be at least 18 years old.
Authorized to work in the United States without sponsorship.
High School Diploma or GED.
Minimum of 1 year customer service or sales experience in a fast-paced environment.
Valid driver's license with no more than 2 moving violations and/or at-fault accidents in the past 3 years (total points ≤ 8).
No drug or alcohol related conviction on driving record in the past 3 years.

Responsibilities

Provide a high level of customer service by assisting customers in person and over the phone.
Meet and greet customers in a friendly and timely manner.
Provide directions and general assistance.
Assess rental condition at return and process returns, check-ins and exit transactions.
Market the company while picking up or dropping off customers safely and courteously.
Explain rental terms, vehicle features and additional services.
May sell optional protections, upgrades, fuel options and other equipment.
Notify Management of vehicle problems or maintenance needs.
Perform basic accounting tasks and billing support.
Handle reservations, rate quotes, questions, and vendor communications.

Skills

Customer service

Sales experience

Communication

Education

High School Diploma or GED

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

Overview

The Enterprise brand of Enterprise Mobility has an exciting opportunity for a full time Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.

Opening available at the following branch location

2049 W. Main St., Waynesboro, VA 22980

This is a full time position that pays $18.25 / hr

Benefits Package

Paid Time Off, starting with 12 off per year
Health, Dental, Vision insurance; Life Insurance; Prescription coverage
Employee discounts on car rentals, car purchases and much more!
401(k) retirement plan with company match and profit sharing

Schedule

Sunday OFF
Monday: 7:00am-5:30pm
Tuesday: 7:30am-1:00pm
Wednesday: 9:00am-5:30pm
Thursday: 8:00am-5:30pm
Friday: 7:30am-5:30pm
Saturday OFF

Responsibilities

Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
Meet and greet customers in a friendly and timely manner
Provide directions and general assistance
Assist to assess condition of rental upon return
Process returns, check-ins and exit kiosk transactions
Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
Understand and communicate rental terms and conditions, vehicle features and other services
May sell optional protection products, upgrades, fuel options and other additional equipment
Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance

Clean vehicle interior and exterior by hand or by operating washing equipment when needed

Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing

Perform miscellaneous and backup duties job-related duties as assigned

Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors

Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

Must be at least 18 years old
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
High School Diploma or G.E.D. required
Minimum of 1 year customer service or sales experience in a fast paced environment
Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years (Total points on driving record cannot exceed 8 points)
No drug or alcohol related conviction on driving record in the past 3 years