Patient Access Representative - Emergency (10- hour shifts)

montagehealth; Monterey (CA); On-site; USD 41,000 - 55,000; Full time

Job summary

Qualifications

• Clerical tasks include typing, filing, answering phones and using office equipment.
• Basic computer skills required for data entry and scheduling.

Responsibilities

• Check-in and registration for patients.
• Transfer and discharge processing.
• Greet patients and visitors and answer calls.
• Interview patients and collect information from offices, insurers and agencies.
• Explain financial responsibility and collect payments.

Skills

Clerical experience

Positive professional demeanor

Basic computer skills

Education

High school diploma

Job description

Welcome to Montage Health's application process! Job Description:

Under the leadership of the Patient Access Supervisor, the Patient Access Representative I is responsible for performing check-in (including updating schedule for radiology same day appointments), registration, transfer and discharge functions. S/he is responsible for greeting all patients and visitors and answering incoming phone calls. S/he is required to interview and gather information from the patient, doctor's office, insurance company and government agencies. The representative must obtain necessary signatures on financial agreements, consents and admissions agreements, generate appropriate paperwork and place hospital identification bands on patients according to procedure The representative is responsible to explain financial responsibility to patients/guarantors and collect payments according to procedure .S/he is responsible for entering complete and accurate data utilizing computer technology. Patient Access Representative I may be cross-trained and scheduled as a charge person, Pre Service Representative or Financial Counselor/Benefit Specialist. This position serves patients, physician's offices, and other customers requiring excellent communication and customer service skills.

Experience

Required: Clerical experience (typing, filing, answering phones, office equipment). The ability to maintain a positive professional demeanor in a demanding environment. Basic computer skills.

Preferred

Knowledge of and experience with medical terminology, basic understanding of insurance requirements, two years experience in health care environment, and basic understanding of diagnosis/procedure coding preferred.

Education

High school diploma, G.E.D., or equivalent work experience in related field.

Equal Opportunity Employer

#LI-DNI

Assigned Work Hours

1.0 FTE, varied (10- hour shifts).

Position Type

Regular

Pay Range (based on years of applicable experience)

$29.85 to $39.95

The hours employees work determine when a shift differential is paid.

• Hourly Evening Shift Differential: $2.03
• Hourly Night Shift Differential: $3.04