Patient Access Representative - Offsite (Per diem)

Montage Health; Pacific Grove (CA); On-site; USD 46,879 - 62,749; Full time

Benefits offered by this job

Evening shift differential

Night shift differential

Job summary

Montage Health is seeking a Per Diem Patient Access Representative I in California. The role involves greeting patients, performing check-in and registration, updating radiology schedules, and handling admissions paperwork with accuracy and courtesy.

You will interview patients, collect insurance details, explain financial responsibilities, and collect payments as required. A high school diploma and basic computer skills are expected; healthcare experience is preferred.

Qualifications

• Clerical duties including typing, filing, and phone coverage are required.
• Familiarity with medical terminology and basic insurance concepts is preferred.
• Experience in healthcare environments is a plus.
• Excellent communication and data entry accuracy are essential.

Responsibilities

• Greet patients and visitors; check-in and registration; schedule updates for radiology appointments.
• Interview patients and collect required information from doctors, insurers, and government agencies.
• Explain financial responsibilities; obtain signatures and collect payments.
• Enter complete and accurate data into hospital systems; may be cross-trained as charge person or financial counselor.

Skills

Clerical experience

Typing

Filing

Answering phones

Basic computer skills

Medical terminology knowledge

Insurance requirements understanding

Diagnosis/procedure coding familiarity

Education

High school diploma

G.E.D.

Job description

Welcome to Montage Health’s application process! Job Description:

Under the leadership of the Patient Access Supervisor, the Patient Access Representative I is responsible for performing check-in (including updating schedule for radiology same day appointments), registration, transfer and discharge functions. S/he is responsible for greeting all patients and visitors and answering incoming phone calls. S/he is required to interview and gather information from the patient, doctor's office, insurance company and government agencies. The representative must obtain necessary signatures on financial agreements, consents and admissions agreements, generate appropriate paperwork and place hospital identification bands on patients according to procedure The representative is responsible to explain financial responsibility to patients/guarantors and collect payments according to procedure .S/he is responsible for entering complete and accurate data utilizing computer technology. Patient Access Representative I may be cross-trained and scheduled as a charge person, Pre Service Representative or Financial Counselor/Benefit Specialist. This position serves patients, physician's offices, and other customers requiring excellent communication and customer service skills.

Experience: Required: Clerical experience (typing, filing, answering phones, office equipment). The ability to maintain a positive professional demeanor in a demanding environment. Basic computer skills.

Preferred: Knowledge of and experience with medical terminology, basic understanding of insurance requirements, two years experience in health care environment, and basic understanding of diagnosis/procedure coding preferred.

Education: High school diploma, G.E.D., or equivalent work experience in related field.

Equal Opportunity Employer #LI-DNI

Assigned Work Hours: Per diem position, varied days and shifts as needed. No set guaranteed hours in a two week pay period. This is not a full or part time position.

Position Type: Per Diem Pay Range (based on years of applicable experience): $34.03 to $45.55 The hours employees work determine when a shift differential is paid.

• Hourly Evening Shift Differential: $2.03
• Hourly Night Shift Differential: $3.04

Montage Health, a nonprofit company, is a collection - a montage - of entities designed to keep people healthy and connected. Preventive, restorative, palliative, and coordinated care. Many parts operating with a single, shared vision.