Customer Service Representative, Medical Store

norcoexternal; Elko (NV); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

ESOP

Health, Vision & Dental Insurance

Health Savings Account (HSA)

Medical and Dependent Care FSA

Life Insurance

Job summary

Norco is seeking a Customer Service Representative for our Medical Store location in Elko, NV. The role involves serving walk-in and phone-in customers, educating patients on medical products, and processing orders with accuracy. On-call rotation occurs roughly every 4–5 weeks.

The position requires a high school diploma, excellent customer service and communication skills, and the ability to lift up to 50 lbs frequently and up to 100 lbs occasionally. Wage is $19–$21 per hour, DOE.

Qualifications

• High school diploma or equivalent required.
• Excellent customer service skills essential.
• Excellent verbal communication, particularly over the phone.
• Ability to work with diverse clientele.
• Accurate data entry and basic software navigation required.
• Valid driver's license required.

Responsibilities

• Greet customers in a professional and enthusiastic manner.
• Answer telephone calls promptly and provide information.
• Demonstrate knowledge of products, placement, availability, price and use.
• Assess customer needs for products or services.
• Educate patients on medical products and services and assist with purchases.
• Process customer orders and input data accurately into the computer.
• Keep showroom stocked, clean, and presentable.
• Participate in on-call rotation roughly every 4–5 weeks.

Skills

Customer service

Verbal communication

Data entry

Diversity sensitivity

Driver's license

Education

High school diploma or equivalent

Job description

Customer Service Representative, Medical Store

440 30th St, Elko, NV 89801, USA

Full-time

Job Description

Norco is currently seeking an individual to fill our Customer Service Representative position. The Customer Service Representative isresponsible for serving walk-in customers and phone-in customers. Other responsibilities include, but are not limited to:

• Greet customers in a professional and enthusiastic way


• Answer telephone calls promptly


• Demonstrate in-depth knowledge of products, placement, availability, price and use


• Efficiently assess customer needs for product or services


• Educate patients/clients on medical products and services


• Fit and sell medical products and services to customers


• Process customer orders and accurately input customer orders into the computer


• Keep showroom stocked, clean, organized and presentable


• On-Call Rotation - Approximately one week every 4-5 weeks


• Perform other tasks as assigned or necessary


• Wage $19-$21/Hr DOE

Qualifications

• High school graduate or equivalent


• Excellent customer service skills


• Excellent verbal communication skills, especially over the telephone


• Ability to work with diverse clientele


• Ability to frequently lift up to 50 lbs


• Ability to occasionally lift up to 100 lbs


• Ability to sit, stand and walk for extended periods of time


• Accurately enter data into computer and acquire a working knowledge of any software applications applicable to the position


• Valid Driver's license

Additional Information

Norco offers a competitive compensation/benefit package, including:

• Employee Stock Ownership Plan (ESOP)


• Health, Vision and Dental Insurance


• Health Savings Account (HSA)


• Medical and Dependent Care Flex Accounts (FSA)


• Life Insurance provided at no cost to employee by Norco


• Supplemental Accident, Disease, and Life Insurance options


• Employee Tuition Reimbursement


• 401(k) with Employer Matching


• Employee Discount on products sold by Norco

Company Description

Founded in 1948, Norco is headquartered inBoise, Idahoand has more than70branches in Idaho, Montana, Oregon, Nevada, Washington, Utah and Wyoming. As a family andemployee owned company we operate the nation's largest independent gas manufacturer/distributor of welding, safety, medical equipment and supplies.Norco is proud to be among the thousands of privately-owned businesses nationwide that offer their employees a meaningful stake in the business through employee stock ownership(ESOP).

At Norco we sharea common mission:"Serving You Better." Treating customers, suppliers and each other with respect and dignity is our top priority. Wework hard every day to serve others and create rich lives for ouremployees, their families, and the communities where we work and live.

Norco, Inc is an Equal Opportunity/Affirmative Action Employer

Norco provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Norco, Inc is a Drug-Free workplace