Customer Service Representative, Medical Store

norcoexternal; Albany (OR); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

ESOP

Health, Vision and Dental Insurance

Health Savings Account (HSA)

Flexible Spending Accounts (FSA)

Life Insurance provided at no cost

Tuition Reimbursement

401(k) with Employer Matching

Employee Discount

Job summary

Norco in Albany, OR is hiring a Medical Store Customer Service Representative. You will greet customers, handle walk-ins and calls, enter orders, and provide product information. The role requires strong communication and data-entry skills, with the ability to lift up to 100 lbs. Competitive hourly pay with benefits is offered.

Join a team focused on delivering excellent customer service and accurate order processing in a medical retail setting.

Qualifications

• High school graduate or equivalent.
• Excellent customer service skills.
• Strong phone and verbal communication with active listening.
• Ability to multi-task, set priorities, and manage time effectively.
• Good typing and 10-key skills.
• Ability to sit for extended periods.
• Ability to accurately enter data into computers and use necessary software.
• Ability to lift up to 100 lbs.

Responsibilities

• Greet customers professionally and enthusiastically.
• Answer telephone calls promptly.
• Route patient information to appropriate personnel to order, deliver, and bill medical products and services.
• Manage a large amount of inbound and outbound calls.
• Follow call scripts for different topics.
• Identify customer needs, research issues, and provide solutions.
• Keep records of customer conversations in Norco's system.
• Demonstrate product knowledge including placement, availability, price and use.
• Educate patients on medical products and services.
• Process customer orders and input orders into the computer.

Skills

Customer service

Verbal communication

Active listening

Multitasking

Typing & 10-key

Data entry

Time management

Seat for long periods

Education

High school diploma or equivalent

Tools

Computers/ software as needed

Job description

Customer Service Representative, Medical Store

1241 Clay St SE, Albany, OR 97322, USA

Ready to bring your customer-first mindset to a team that values your ideas and energy? We’re hiring a Customer Service Representative who’s excited to jump in, tackle challenges, and deliver service that truly stands out.

Norco is currently seeking an individual to fill ourMedical Store Customer Service Representative position. TheMedical Store Customer Service Representative isresponsible for serving walk-in customers and phone-in customers. Other responsibilities include, but are not limited to:

• Greet customers in a professional and enthusiastic way


• Answer telephone calls promptly


• Route patient information to appropriate personnel/departments as necessary to order, deliver, and bill medical products and services


• Manage a large amount of inbound and outbound calls in a timely manner


• Follow call 'scripts' when handling different topics


• Identify customers' needs, clarify information, research every issue and provide solutions


• Keep records of customer conversations in Norco's electronic system in a comprehensible way


• Route patient information to appropriate personnel/departments as necessary to order, deliver, and bill medical products and services


• Demonstrate in-depth knowledge of products, placement, availability, price and use


• Efficiently assess customer needs for product or services


• Educate patients/clients on medical products and services


• Process customer orders and accurately input customer orders into the computer


• Perform other tasks as assigned or necessary


• $18 - $23/Hr

Qualifications

• High school graduate or equivalent


• Excellent customer service skills


• Strong phone and verbal communication skills along with active listening skills


• Ability to multi-task, set priorities, and manage time effectively


• Good typing and 10-key skills


• Ability to sit for extended periods of time


• Ability to accurately enter data into computers and acquire a working knowledge of any software applications necessary to the position


• Ability to occasionally lift and/or carry objects weighing up to 100 lbs.

Benefits

Norco offers a competitive compensation/benefit package, including:

• Employee Stock Ownership Plan (ESOP)


• Health, Vision and Dental Insurance


• Health Savings Account (HSA)


• Medical and Dependent Care Flex Accounts (FSA)


• Life Insurance provided at no cost to employee by Norco


• Supplemental Accident, Disease, and Life Insurance options


• Employee Tuition Reimbursement


• 401(k) with Employer Matching


• Employee Discount on products sold by Norco

Company Information

Founded in 1948, Norco is headquartered inBoise, Idahoand has more than70branches in Idaho, Montana, Oregon, Nevada, Washington, Utah and Wyoming. As a family andemployee owned company weoperate the nation's largest independent gas manufacturer/distributor of welding, safety, medical equipment and supplies.Norco is proud to be among the thousands of privately-owned businesses nationwide that offer their employees a meaningful stake in the business through employee stock ownership(ESOP).

At Norco we sharea common mission:\"Serving You Better.\" Treating customers, suppliers and each other with respect and dignity is our top priority. Wework hard every day to serve others and create rich lives for ouremployees, their families, and the communities where we work and live.

Norco, Inc is an Equal Opportunity/Affirmative Action Employer

Norco provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Norco, Inc is a Drug-Free workplace.