Customer Service Representative, Medical Store

norcoexternal; Twin Falls (ID); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Employee Stock Ownership Plan (ESOP)

Health Insurance (medical, vision, and

Health Savings Account (HSA)

Flexible Spending Accounts (FSA)

Life Insurance included at no cost

Supplemental Insurance options

401(k) with employer matching

Employee discount on Norco products

Job summary

Norco is seeking a full-time Medical Store Customer Service Representative at 330 N Haven Dr, Twin Falls, ID. The role involves serving walk-in and phone-in customers, greeting them professionally, and educating clients on medical products and services.

Responsibilities include answering calls, inputting orders, maintaining a clean showroom, and assisting with MedicalRoute deliveries as needed. Candidates should be able to lift up to 50 lbs regularly and over 100 lbs occasionally.

Qualifications

• High school graduate or equivalent.
• Medical background/experience is a plus.
• Excellent customer service skills.
• Detail oriented.
• Ability to work with diverse clientele.
• Ability to lift and/or carry objects weighing up to 50 lbs. frequently and occasionally weighing over 100 lbs.
• Ability to sit, stand and walk for extended periods of time.
• Accurately enter data into computer and acquire a working knowledge of any software applications necessary to the position.

Responsibilities

• Greet customers in a professional and enthusiastic way.
• Answer telephone calls promptly.
• Demonstrate in-depth knowledge of products, placement, availability, price and use.
• Efficiently assess customer needs for product or services.
• Educate patients/clients on medical products and services.
• Fit and sell medical products and services to customers.
• Process customer orders and accurately input customer orders into the computer.
• Keep showroom stocked, clean, organized and presentable.
• MedicalRoute Delivery Driver Responsibilities as necessary.
• Ability to lift and/or carry objects weighing up to 50 lbs. frequently and occasionally weighing over 100 lbs.
• Perform other tasks as assigned or necessary.

Skills

Customer service

Communication

Data entry

Teamwork

Education

High school diploma

Job description

Customer Service Representative, Medical Store

330 N Haven Dr, Twin Falls, ID 83301, USA

Full-time

Job Description

Norco is currently seeking an individual to fill ourMedical Store Customer Service Representative position. TheMedical Store Customer Service Representative isresponsible for serving walk-in customers and phone-in customers. Other responsibilities include, but are not limited to:

• Greet customers in a professional and enthusiastic way
• Answer telephone calls promptly
• Demonstrate in-depth knowledge of products, placement, availability, price and use
• Efficiently assess customer needs for product or services
• Educate patients/clients on medical products and services
• Fit and sell medical products and services to customers
• Process customer orders and accurately input customer orders into the computer
• Keep showroom stocked, clean, organized and presentable
• MedicalRoute Delivery Driver Responsibilities as necessary
• Ability to lift and/or carry objects weighing up to 50 lbs. frequently and occasionally weighing over 100 lbs.
• Perform other tasks as assigned or necessary

Qualifications

• High school graduate or equivalent
• Medical background/experience is a plus
• Excellent customer service skills
• Detail oriented
• Ability to work with diverse clientele
• Ability to lift and/or carry objects weighing up to 50 lbs. frequently and occasionally weighing over 100 lbs.
• Ability to sit, stand and walk for extended periods of time
• Accuratelyenter data into computer and acquire a working knowledge of any software applications necessaryto the position

Additional information

Norco offers a competitive compensation/benefit package, including:

• Employee Stock Ownership Plan (ESOP)
• Health, Vision and Dental Insurance
• Health Savings Account (HSA)
• Medical and Dependent Care Flex Accounts (FSA)
• Life Insurance provided at no cost to employee by Norco
• Supplemental Accident, Disease, and Life Insurance options
• Employee Tuition Reimbursement
• 401(k) with Employer Matching
• Employee Discount on products sold by Norco

Company Description

Founded in 1948, Norco is headquartered inBoise, Idahoand has more than70branches in Idaho, Montana, Oregon, Nevada, Washington, Utah and Wyoming. As a family andemployee owned company weoperate the nation's largest independent gas manufacturer/distributor of welding, safety, medical equipment and supplies.Norco is proud to be among the thousands of privately-owned businesses nationwide that offer their employees a meaningful stake in the business through employee stock ownership(ESOP).

At Norco we sharea common mission:"Serving You Better." Treating customers, suppliers and each other with respect and dignity is our top priority. Wework hard every day to serve others and create rich lives for ouremployees, their families, and the communities where we work and live.

Norco, Inc is an Equal Opportunity/Affirmative Action Employer
Norco provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Norco, Inc is a Drug-Free workplace.