Customer Service Representative, Medical Store

Norco, Inc.; Blanding (UT); On-site; USD 22,000 - 31,000; Full time

Job summary

Norco, Inc. in Utah is hiring a Customer Service Representative to service walk-in and phone customers and support daily sales operations.

You will greet customers professionally, answer calls promptly, know product placement, price and use, assess needs, educate clients on medical products, process orders accurately, and keep the showroom organized. On-call rotation occurs roughly every other weekend.

Qualifications

• High school diploma or equivalent required.
• Excellent customer service skills.
• Excellent verbal communication, especially on the phone.
• Ability to lift up to 100 lbs and stand/walk for extended periods.
• Valid driver’s license and data entry ability.

Responsibilities

• Greet customers in a professional and enthusiastic way.
• Answer telephone calls promptly.
• Demonstrate in-depth knowledge of products, placement, availability, price and use.
• Efficiently assess customer needs for product or services.
• Educate patients/clients on medical products and services.
• Fit and sell medical products and services to customers.
• Process customer orders and accurately input customer orders into the computer.
• Keep showroom stocked, clean, organized and presentable.
• On-Call Rotation - Approximately every other weekend and potentially some weekdays.
• Perform other tasks as assigned or necessary.

Skills

Customer service

Verbal communication

Data entry

Heavy lifting

Multitasking

Phone etiquette

Diversity awareness

Driver's license

Education

High school diploma or equivalent

Job description

Responsibilities

Norco is currently seeking an individual to fill our Customer Service Representative position. The Customer Service Representative isresponsible for serving walk-in customers and phone-in customers. Other responsibilities include, but are not limited to:

• Greet customers in a professional and enthusiastic way
• Answer telephone calls promptly
• Demonstrate in-depth knowledge of products, placement, availability, price and use
• Efficiently assess customer needs for product or services
• Educate patients/clients on medical products and services
• Fit and sell medical products and services to customers
• Process customer orders and accurately input customer orders into the computer
• Keep showroom stocked, clean, organized and presentable
• On-Call Rotation - Approximately every other weekend and potentially some weekdays
• Perform other tasks as assigned or necessary
• Wage $19/Hr

Responsibilities

Norco is currently seeking an individual to fill our Customer Service Representative position. The Customer Service Representative isresponsible for serving walk-in customers and phone-in customers. Other responsibilities include, but are not limited to:

• Greet customers in a professional and enthusiastic way
• Answer telephone calls promptly
• Demonstrate in-depth knowledge of products, placement, availability, price and use
• Efficiently assess customer needs for product or services
• Educate patients/clients on medical products and services
• Fit and sell medical products and services to customers
• Process customer orders and accurately input customer orders into the computer
• Keep showroom stocked, clean, organized and presentable
• On-Call Rotation - Approximately every other weekend and potentially some weekdays
• Perform other tasks as assigned or necessary
• Wage $19/Hr

Qualifications

• High school graduate or equivalent
• Excellent customer service skills
• Excellent verbal communication skills, especially over the telephone
• Ability to work with diverse clientele
• Ability to occasionally lift and/or carry objects weighing up to 100 lbs.
• Ability to sit, stand and walk for extended periods of time
• Accurately enter data into computer and acquire a working knowledge of any software applications applicable to the position
• Valid Driver's license

Company Description

Founded in 1948, Norco is headquartered inBoise, Idahoand has more than70branches in Idaho, Montana, Oregon, Nevada, Washington, Utah and Wyoming. As a family andemployee owned company weoperate the nation's largest independent gas manufacturer/distributor of welding, safety, medical equipment and supplies.Norco is proud to be among the thousands of privately-owned businesses nationwide that offer their employees a meaningful stake in the business through employee stock ownership(ESOP).

At Norco we sharea common mission:"Serving You Better." Treating customers, suppliers and each other with respect and dignity is our top priority. Wework hard every day to serve others and create rich lives for ouremployees, their families, and the communities where we work and live.

Norco, Inc is an Equal Opportunity/Affirmative Action Employer

Norco provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Norco, Inc is a Drug-Free workplace