Medical Customer Service - Central Support

Norco, Inc.; Meridian (ID); On-site; USD 22,000 - 33,000; Full time

Job summary

Norco, Inc, based in Idaho, is seeking a Medical Customer Service Central Support representative to handle inbound calls and accurately process pre-qualification steps for new intakes. You will manage orders and assist in setting up new accounts while coordinating with multiple departments.

The role emphasizes professional communication, data entry accuracy, and meeting quality and productivity targets in a centralized support environment.

Qualifications

• High school diploma required.
• Excellent customer service skills.
• Strong phone and verbal communication with active listening.
• Ability to multitask, set priorities and manage time effectively.
• Excellent written communication skills.
• Good typing and 10-key skills.
• Accurately enter data and use applicable software.
• Detail oriented and able to work with diverse clientele.
• Ability to sit for extended periods.

Responsibilities

• Manage large amount of inbound and outbound calls in a timely manner.
• Communicate with customers in a professional and enthusiastic way.
• Identify customers needs, clarify information, research issues and provide a solution.
• Follow call scripts for different topics.
• Keep records of customer conversations in Norco's system.
• Meet personal qualitative and quantitative targets.
• Handle billing questions or route to billing personnel.
• Provide knowledge of products, placement, availability, price and use.
• Process customer orders and input orders into the computer.
• Initiate and complete new intakes and assist in setting up new accounts.
• Route patient information to appropriate personnel/departments.
• Arrange referrals to community agencies for continuity of care.
• Adhere to procedures, policies and safety rules.
• Perform other tasks as assigned.

Skills

Customer service

Phone skills

Multitasking

Written communication

Data entry

Detail oriented

Time management

Diversity awareness

Education

High school diploma

Job description

This job was posted by https://idahoworks.gov : For more information, please see: https://idahoworks.gov/jobs/2611011

Norco is currently seeking an individual to fill our Medical Customer Service Central Support position. The Medical Customer Service Representatives on our Central Support Team is responsible for serving inbound phone traffic, and accurately processing pre-qualification steps for new Intakes. Other responsibilities include, but are not limited to:

• Manage large amount of inbound and outbound calls in a timely manner
• Communicate with customers in a professional and enthusiastic way
• Identify customers needs, clarify information, research every issue and provide a solution
• Follow call scripts when handling different topics
• Keep records of all customer conversations in Norcos electronic system in a comprehensible way
• Meet personal qualitative and quantitative targets
• Answer billing and other customer questions or direct customer to proper billing personnel
• Provide in-depth knowledge of products, placement, availability, price and use
• Process customer orders and accurately input customer orders into the computer
• Initiate and complete new intakes and assist in setting up new accounts where applicable
• Route patient information to appropriate personnel/departments as necessary to order, deliver and bill medical products and services
• Arrange necessary referral to community agencies or for those traveling, to assist in continuity of care
• Adhere to all established procedures, policies and safety rules
• Perform other tasks as assigned or needed

Qualifications

• High school graduate or equivalent
• Excellent customer service skills
• Strong phone and verbal communication skills along with active listening
• Ability to multi-task, set priorities and manage time effectively
• Excellent written communication skills
• Good typing and 10-key skills
• Accurately enter data into computer and acquire a working knowledge of any software applications applicable to the position
• Detail oriented
• Ability to work with diverse clientele
• Ability to sit for extended periods of time

Company Description

Founded in 1948, Norco is headquartered in Boise, Idaho and has more than 70 branches in Idaho, Montana, Oregon, Nevada, Washington, Utah and Wyoming. As a family and employee owned company we operate the nation's largest independent gas manufacturer/distributor of welding, safety, medical equipment and supplies. Norco is proud to be among the thousands of privately-owned businesses nationwide that offer their employees a meaningful stake in the business through employee stock ownership (ESOP).

At Norco we share a common mission: "Serving You Better." Treating customers, suppliers and each other with respect and dignity is our top priority. We work hard every day to serve others and create rich lives for our employees, their families, and the communities where we work and live.

Norco, Inc is an Equal Opportunity/Affirmative Action Employer. Norco provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Norco, Inc is a Drug-Free workplace.