Customer Service Representative, Medical Store

norcoexternal; Coeur d'Alene (ID); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

ESOP

Health, Vision and Dental Insurance

Health Savings Account (HSA)

Flexible Spending Accounts (FSA)

Life Insurance provided at no cost to

Job summary

Norco is hiring a Customer Service Representative for our Medical Store in Coeur d'Alene, ID. The role focuses on serving walk-in and phone customers, educating them on medical products, processing orders, and maintaining a tidy showroom.

Candidates should have a high school diploma and strong customer service and communication skills. Responsibilities include greeting customers, answering calls, understanding product details, and supporting sales while ensuring accurate data entry and a

Qualifications

• High school graduate or equivalent.
• Excellent customer service skills.
• Excellent verbal communication skills, especially over the telephone.
• Ability to work with diverse clientele.
• Ability to occasionally lift and/or carry objects weighing up to 100 lbs.
• Ability to sit, stand and walk for extended periods of time.
• Accurately enter data into computer and learn software applications.

Responsibilities

• Greet customers in a professional and enthusiastic way.
• Answer telephone calls promptly.
• Demonstrate in-depth knowledge of products, placement, availability, price and use.
• Efficiently assess customer needs for product or services.
• Educate patients/clients on medical products and services.
• Fit and sell medical products and services to customers.
• Process customer orders and accurately input customer orders into the computer.
• Keep showroom stocked, clean, organized and presentable.
• Perform other tasks as assigned or necessary.

Skills

Customer service

Verbal communication

Diversity awareness

Data entry

Teamwork

Physical stamina

Education

High school diploma or equivalent

Job description

Customer Service Representative, Medical Store

204 W Ironwood Dr F, Coeur d'Alene, ID, 83814

Ready to bring your customer-first mindset to a team that values your ideas and energy? We’re hiring a Customer Service Representative who’s excited to jump in, tackle challenges, and deliver service that truly stands out.

Norco is currently seeking an individual to fill our Customer Service Representative position. The Customer Service Representative isresponsible for serving walk-in customers and phone-in customers. Other responsibilities include, but are not limited to:

• Greet customers in a professional and enthusiastic way

• Answer telephone calls promptly

• Demonstrate in-depth knowledge of products, placement, availability, price and use

• Efficiently assess customer needs for product or services

• Educate patients/clients on medical products and services

• Fit and sell medical products and services to customers

• Process customer orders and accurately input customer orders into the computer

• Keep showroom stocked, clean, organized and presentable

• Perform other tasks as assigned or necessary

Qualifications

• High school graduate or equivalent

• Excellent customer service skills

• Excellent verbal communication skills, especially over the telephone

• Ability to work with diverse clientele

• Ability to occasionally lift and/or carry objects weighing up to 100 lbs.

• Ability to sit, stand and walk for extended periods of time

• Accurately enter data into computer and acquire a working knowledge of any software applications applicable to the position

Additional Information

Norco offers a competitive compensation/benefit package, including:

• Employee Stock Ownership Plan (ESOP)

• Health, Vision and Dental Insurance

• Health Savings Account (HSA)

• Medical and Dependent Care Flex Accounts (FSA)

• Life Insurance provided at no cost to employee by Norco

• Supplemental Accident, Disease, and Life Insurance options

• Employee Tuition Reimbursement

• 401(k) with Employer Matching

• Employee Discount on products sold by Norco

Company Description

Founded in 1948, Norco is headquartered inBoise, Idahoand has more than70branches in Idaho, Montana, Oregon, Nevada, Washington, Utah and Wyoming. As a family andemployee owned company we operate the nation's largest independent gas manufacturer/distributor of welding, safety, medical equipment and supplies.Norco is proud to be among the thousands of privately-owned businesses nationwide that offer their employees a meaningful stake in the business through employee stock ownership(ESOP).

At Norco we sharea common mission:"Serving You Better." Treating customers, suppliers and each other with respect and dignity is our top priority. Wework hard every day to serve others and create rich lives for ouremployees, their families, and the communities where we work and live.

Norco, Inc is an Equal Opportunity/Affirmative Action EmployerNorco provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Norco, Inc is a Drug-Free workplace