Medical Customer Service - Central Support

norcoexternal; Idaho; On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

ESOP

Health Vision Dental Insurance

HSA

FSA

Life Insurance

Supplemental Insurance

Tuition Reimbursement

401(k) Matching

Employee Discount

Job summary

Norco, Inc in Meridian, Idaho seeks a Medical Customer Service – Central Support representative to handle inbound calls and pre-qualification steps for new Intakes. You will maintain accurate records, process orders, and assist in setting up new accounts while meeting targets.

The role requires strong communication skills, multi-tasking ability, data entry proficiency, and a customer-focused approach. This on-site position includes a comprehensive benefits package.

Qualifications

• High school graduate or equivalent.
• Excellent customer service skills.
• Strong phone and verbal communication skills with active listening.
• Ability to multitask, set priorities and manage time effectively.
• Excellent written communication skills.
• Good typing and 10-key skills.
• Accurately enter data into computer and learn applicable software.
• Detail oriented.
• Ability to work with diverse clientele.
• Ability to sit for extended periods.

Responsibilities

• Manage large amount of inbound and outbound calls in a timely manner.
• Communicate with customers professionally and enthusiastically.
• Identify customer needs, clarify information, research issues and provide solutions.
• Follow call scripts for different topics.
• Keep records of conversations in the electronic system.
• Meet personal qualitative and quantitative targets.
• Answer billing and other questions or direct to billing personnel.
• Provide in-depth product knowledge including placement, availability, price and use.
• Process customer orders and input into computer.
• Initiate and complete new intakes and assist in setting up new accounts.
• Route patient information to appropriate personnel/departments for ordering, delivery and billing.
• Arrange referrals to community agencies or for travel to assist continuity of care.
• Adhere to procedures, policies and safety rules.
• Perform other tasks as assigned.

Skills

Customer service

Phone/Verbal comm

Active listening

Multitask/time mgmt

Written communication

Typing/10-key

Data entry/Software

Attention to detail

Diversity-friendly

Endurance (sitting)

Education

High school diploma or equivalent

Job description

Medical Customer Service – Central Support

1303 S Silverstone Way, Meridian, ID 83642, USA

Full-time

Job Description

Norco is currently seeking an individual to fill our Medical Customer Service – Central Support position. The Medical Customer Service Representatives on our Central Support Team is responsible for serving inbound phone traffic, and accurately process pre-qualification steps for new Intakes.Other responsibilities include, but are not limited to:

• Manage large amount of inbound and outbound calls in a timely manner
• Communicate with customers in a professional and enthusiastic way
• Identify customers’ needs, clarify information, research every issue and provide a solution
• Follow call "scripts" when handling different topics
• Keep records of all customer conversations in Norco’s electronic system in a comprehensible way
• Meet personal qualitative and quantitative targets
• Answer billing and other customer questions or direct customer to proper billing personnel
• Provide in-depth knowledge of products, placement, availability, price and use
• Process customer orders and accurately input customer orders into the computer
• Initiate and complete new intakes and assist in setting up new accounts where applicable
• Route patient information to appropriate personnel/departments as necessary to order, deliver and bill medical products and services
• Arrange necessary referral to community agencies or for those traveling, to assist in continuity of care
• Adhere to all established procedures, policies and safety rules
• Perform other tasks as assigned or needed

Qualifications

• High school graduate or equivalent
• Excellent customer service skills
• Strong phone and verbal communication skills along with active listening
• Ability to multi-task, set priorities and manage time effectively
• Excellent written communication skills
• Good typing and 10-key skills
• Accurately enter data into computer and acquire a working knowledge of any software applications applicable to the position
• Detail oriented
• Ability to work with diverse clientele
• Ability to sit for extended periods of time

Benefits

Norco offers a competitive compensation/benefit package, including:

• Employee Stock Ownership Plan (ESOP)
• Health, Vision and Dental Insurance
• Health Savings Account (HSA)
• Medical and Dependent Care Flex Accounts (FSA)
• Life Insurance provided at no cost to employee by Norco through United Heritage
• Supplemental Accident, Disease, and Life Insurance through Colonial Life Insurance
• Employee Tuition Reimbursement
• 401(k) with Employer Matching
• Employee Discount on products sold by Norco

Company Description

Founded in 1948, Norco is headquartered inBoise, Idahoand has more than70branches in Idaho, Montana, Oregon, Nevada, Washington, Utah and Wyoming. As a family andemployee owned company weoperate the nation's largest independent gas manufacturer/distributor of welding, safety, medical equipment and supplies.Norco is proud to be among the thousands of privately-owned businesses nationwide that offer their employees a meaningful stake in the business through employee stock ownership(ESOP).

At Norco we sharea common mission: "Serving You Better." Treating customers, suppliers and each other with respect and dignity is our top priority. Wework hard every day to serve others and create rich lives for ouremployees, their families, and the communities where we work and live.

Norco, Inc is an Equal Opportunity/Affirmative Action Employer

Norco provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Norco, Inc is a Drug-Free workplace.