Customer Service Representative, Medical Store

norcoexternal; Vancouver (WA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

ESOP

Health insurance

HSA

FSA

Life Insurance

Tuition reimbursement

401(k) with employer matching

Employee discount

Job summary

Norco in Vancouver, WA is seeking a full-time Customer Service Representative at our Medical Store. You will greet walk-in customers, answer calls, and learn product placement, pricing, and usage to help customers choose the right solutions.

You will input orders, keep the showroom organized, and educate patients on medical products and services. The role requires excellent customer service, strong verbal communication, and the ability to lift up to 100 lbs. Wage ranges from $22–$24/hour DOE.

Qualifications

• High school graduate or equivalent.
• Excellent customer service skills.
• Excellent verbal communication skills, especially over the telephone.
• Ability to work with diverse clientele.
• Ability to occasionally lift and/or carry objects weighing up to 100 lbs.
• Ability to sit, stand and walk for extended periods of time.
• Accurately enter data into computer and acquire a working knowledge of any software applications applicable to the position.

Responsibilities

• Greet customers in a professional and enthusiastic way.
• Answer telephone calls promptly.
• Demonstrate in-depth knowledge of products, placement, availability, price and use.
• Efficiently assess customer needs for product or services.
• Educate patients/clients on medical products and services.
• Fit and sell medical products and services to customers.
• Process customer orders and accurately input customer orders into the computer.
• Keep showroom stocked, clean, organized and presentable.
• Perform other tasks as assigned or necessary.

Skills

Customer service

Verbal communication

Data entry

Lifting 100 lbs

Diverse clientele

Education

High school diploma or equivalent

Job description

Customer Service Representative, Medical Store

1720 NE Andresen Rd, Vancouver, WA, 98661

Full-time

Norco is currently seeking an individual to fill our Customer Service Representative position. The Customer Service Representative is responsible for serving walk-in customers and phone-in customers. Other responsibilities include, but are not limited to:

• Greet customers in a professional and enthusiastic way

• Answer telephone calls promptly

• Demonstrate in-depth knowledge of products, placement, availability, price and use

• Efficiently assess customer needs for product or services

• Educate patients/clients on medical products and services

• Fit and sell medical products and services to customers

• Process customer orders and accurately input customer orders into the computer

• Keep showroom stocked, clean, organized and presentable

• Perform other tasks as assigned or necessary

• Wage, $22-$24/hr DOE

Qualifications

• High school graduate or equivalent

• Excellent customer service skills

• Excellent verbal communication skills, especially over the telephone

• Ability to work with diverse clientele

• Ability to occasionally lift and/or carry objects weighing up to 100 lbs.

• Ability to sit, stand and walk for extended periods of time

• Accurately enter data into computer and acquire a working knowledge of any software applications applicable to the position

Additional Information

Norco offers a competitive compensation/benefit package, including:

• Employee Stock Ownership Plan (ESOP)

• Health, Vision and Dental Insurance

• Health Savings Account (HSA)

• Medical and Dependent Care Flex Accounts (FSA)

• Life Insurance provided at no cost to employee by Norco

• Supplemental Accident, Disease, and Life Insurance options

• Employee Tuition Reimbursement

• 401(k) with Employer Matching

• Employee Discount on products sold by Norco

Company Description

Founded in 1948, Norco is headquartered in Boise, Idaho and has more than70branches in Idaho, Montana, Oregon, Nevada, Washington, Utah and Wyoming. As a family andemployee owned company we operate the nation's largest independent gas manufacturer/distributor of welding, safety, medical equipment and supplies.Norco is proud to be among the thousands of privately-owned businesses nationwide that offer their employees a meaningful stake in the business through employee stock ownership(ESOP).

At Norco we sharea common mission:"Serving You Better." Treating customers, suppliers and each other with respect and dignity is our top priority. Wework hard every day to serve others and create rich lives for ouremployees, their families, and the communities where we work and live.

Norco, Inc is an Equal Opportunity/Affirmative Action Employer

Norco provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Norco, Inc is a Drug-Free workplace