Customer Service Representative- Medical Insurance

Velocitii; Florida; À distance; USD 22 000 - 23 000; Plein temps

Avantages offerts par ce poste

Paid training

Annual bonuses

Merit raises

Free healthcare for you & family

401(k)

Paid holidays after 90 days

Volunteer time off

Equipment provided

Remote work

Growth & development

Résumé du poste

Velocitii is seeking Remote Customer Service Representatives in the United States to help customers with a positive, solution-focused approach. You will work from home, handling inquiries, guiding users through provider portals, and maintaining high service standards.

The role emphasizes a supportive culture, training, and opportunities for growth, with a standard weekday schedule and paid onboarding. Start dates are flexible as we interview qualified candidates.

Qualifications

• Minimum 6 months in a call-center role.
• At least 1 year of customer service experience.
• Strong verbal and written communication skills.
• Excellent organizational and problem-solving abilities.
• Ability to navigate multiple computer systems in a remote setting.

Responsabilités

• Handle incoming customer calls in a fast-paced, remote environment.
• Provide friendly, professional support and resolve inquiries.
• Navigate systems like Clarc, OneNote, LifePro, and Teams to assist customers.
• Guide users through portal setup and usage, and respond to emails in a timely manner.
• Contribute to team improvements and meet performance goals.

Connaissances

Call-center experience

Customer service experience

Verbal communication

Written communication

Organizational skills

Problem-solving

Navigation of systems

Formation

High school diploma or GED

Outils

Clarc

OneNote

LifePro

Teams

Virtual desktop

Description du poste

Live in Arizona, Florida, or Texas? Join a Top Workplace!

Velocitii is hiring Remote Customer Service Representatives who are passionate about helping others and making a real impact. We offer a supportive, inclusive work environment and a strong commitment to employee growth.

While we don’t have a confirmed start date just yet, we are actively interviewing and excited to connect with qualified candidates!

WHAT’S IN IT FOR YOU – THE PERKS!

Compensation & Incentives

• Pay rate is $16.00-17.50/hour with paid training
• Pay increase after proven performance
• Annual bonuses and merit raises available

EZ Access MD – Free Healthcare for You & Your Family!

• Enjoy 24/7 telehealth visits and, in select areas, in-home diagnostics—all at no cost to you. Coverage includes you, your spouse or partner, and children ages 2–25. Just one more way Velocitii supports your well-being!

Benefits That Start Early

• Healthcare, life insurance, and 401(k) kick in the first of the month after hire
• Sick time and PTO start accruing on day one—use sick time right away!
• After 90 days, enjoy paid holidays (including your birthday) and use your PTO accrual!
• Get paid to give back with volunteer time off

Company-Provided Equipment

• We’ll set you up with everything you need to succeed—no equipment worries!

Remote Work

• Work comfortably from home and skip the commute.

Supportive Culture

• Velocitii values open communication, compassion, collaboration, and creating a strong sense of belonging for all employees.

Growth & Development

• Enjoy access to training, coaching, and mentorship to grow your career.

Consistent Schedule

• Monday–Friday shifts start between 8:30-9:30 AM EST—no weekends!

A DAY IN THE LIFE

As a Customer Service Representative, you’ll handle incoming calls in a fast-paced, remote environment—helping customers, answering questions, and making a real impact.

You’ll:

• Answer incoming calls and provide friendly, professional support
• Navigate systems like Clarc, OneNote, LifePro, and Teams to resolve inquiries
• Guide users through the provider portal setup and usage
• Stay on top of emails and respond to cases inClarc
• Bring a positive attitude and contribute to team improvements
• Meet performance goals while maintaining quality service
• End your day knowing you made someone’s experience smoother and more informed

WHAT WE'RE LOOKING FOR

Required:

• 6+ months in a call-center experience
• 1+ year of customer service experience
• Strong verbal and written communication
• Organizational and problem-solving skills
• Ability to navigate multiple computer systems
• Experience in a virtual desktop environment
• Distraction‑free remote workspace
• High school diploma or GED

Preferred:

• 1–2 years of health insurance experience
• Familiarity with Third Party Administrator (TPA) concepts
• Knowledge of medical/dental terminology or claims processing

Additional expectations:

• Participate in virtual interviews using a computer with a working camera
• Comfortable in a diverse, inclusive, team-focused culture
• Complete pre‑employment steps:
  • Internet speed test
  • Background screening, employment verification, and drug screening