Customer Service Representative- Life Insurance

Velocitii; Lorida (FL); Remoto; USD 22.000 - 24.000; Tempo pieno

Vantaggi offerti da questo lavoro

Free healthcare for you & family

Annual bonuses and merit raises

401(k) plan with employer contribution

Paid time off from day one

Volunteer time off

Descrizione del lavoro

Velocitii is hiring a remote Customer Service Representative to support members and agents in life insurance and financial services. This role offers a structured schedule Monday–Friday with shifts starting at 9:00–9:30 AM EST, and provides paid training, pay increases based on performance, and annual bonuses.

Enjoy comprehensive benefits including free healthcare and 401(k) with employer contributions. As part of the team, you will handle inquiries, process updates, and guide clients through

Competenze

• 6+ months in a call-center environment.
• 1+ year of customer service experience.
• Strong verbal and written communication.
• Ability to navigate multiple computer systems.
• Experience in a virtual desktop environment.
• Distraction-free remote workspace.

Mansioni

• Answer inbound and make outbound calls to members and agents with professionalism and empathy.
• Assist with policy-related requests, account updates, beneficiary changes, payment options, loans, and claims.
• Research member files and analyze inquiries to determine the best path to resolution.
• Navigate multiple systems to verify information, benefits, and eligibility.
• Interpret policy provisions and procedures to ensure requests are handled correctly and on time.
• Stay informed on products, member benefits, and regulations to deliver exceptional service.

Conoscenze

Call center experience

Customer service experience

Verbal and written communication

Organizational skills

Problem-solving

Navigate multiple computer systems

Remote/virtual work

Distraction-free remote workspace

Formazione

High school diploma or GED

Descrizione del lavoro

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WHAT’S IN IT FOR YOU – THE PERKS!

Compensation & Incentives

• Pay is $16.00-$17.50/hour with paid training
• Pay increase after proven performance
• Annual bonuses and merit raises available

EZ Access MD – Free Healthcare for You & Your Family!

• Enjoy 24/7 telehealth visits and, in select areas, in-home diagnostics—all at no cost to you. Coverage includes you, your spouse or partner, and children ages 2–25. Just one more way Velocitii supports your well-being!

Benefits That Start Early

• Healthcare, life insurance, and 401(k) kick in the first of the month after hire
• Sick time and PTO start accruing on day one—use sick time right away!
• After 90 days, enjoy paid holidays (including your birthday) and use your PTO accrual!
• Get paid to give back with volunteer time off

Company-Provided Equipment

• We’ll set you up with everything you need to succeed—no equipment worries!

Remote Work

• Work comfortably from home and skip the commute.

Supportive Culture

• Velocitii values open communication, compassion, collaboration, and creating a strong sense of belonging for all employees.

Growth & Development

• Enjoy access to training, coaching, and mentorship to grow your career.

Consistent Schedule

• Monday–Friday shifts start at 9:00 or 9:30 AM EST—no weekends!

A DAY IN THE LIFE

As a Customer Service Representative, you’ll be the trusted voice for our clients members and agents- providing support, answering questions, and guiding members through important life insurance and financial service requests in a fast-paced, remote environment.

You’ll:

• Answer incoming and place outbound calls from members and agents with professionalism, empathy, and care
• Assist with policy-related requests, account updates, beneficiary changes, payment options, loans, claims, and other certificate inquiries
• Research member files and analyze inquiries to determine the best path to resolution
• Navigate multiple systems and resources to verify information, benefits, and eligibility accurately
• Interpret policy provisions, procedures, and regulatory guidelines to ensure requests are handled correctly and within required timeframes
• Handle sensitive and emotional conversations with compassion while maintaining compliance standards
• Utilize strong problem-solving and decision-making skills to resolve complex member concerns
• Stay up to date on products, member benefits, policies, procedures, and industry regulations
• Meet quality and productivity goals while delivering an exceptional member experience

End your day knowing you've helped members make informed decisions, provided peace of mind, and delivered support when it matters most.

WHAT WE'RE LOOKING FOR

Required:

• 6+ months in a call-center experience
• 1+ year of customer service experience
• Strong verbal and written communication
• Organizational, problem-solving, and decision making skills
• Ability to navigate multiple computer systems
• Experience in a virtual desktop environment
• Distraction-free remote workspace
• High school diploma or GED

Preferred:

• Previous experience supporting life insurance, annuity, or other financial service products
• Familiarity with Third Party Administrator (TPA) concepts
• Knowledge of medical/dental terminology or claims processing

Additional expectations:

• Participate in virtual interviews using a computer with a working camera
• Comfortable in a diverse, inclusive, team-focused culture
• Complete pre-employment steps:
  • Internet speed test
  • Background screening, employment verification, and drug screening