Customer Service Representative- Medical Insurance

Velocitii; Lorida (FL); Remote; USD 22,000 - 23,000; Full time

Benefits offered by this job

Healthcare for you and family

401(k) with company matching

Paid holidays and PTO from day one

Volunteer time off

Equipment provided

Remote work from home

Training, coaching, and mentorship

Job summary

Velocitii is hiring Remote Customer Service Representatives to help customers with support questions in a fast-paced home-based setting. The role emphasizes helpful service, strong communication, and consistent schedules.

Perks include healthcare access, paid training, and opportunities for bonuses and merit raises. Join a collaborative team that values inclusion and ongoing development.

Qualifications

• 6+ months in a call center
• 1+ year of customer service experience
• Strong verbal and written communication
• Ability to navigate multiple computer systems
• Experience in a virtual desktop environment
• Distraction-free remote workspace
• High school diploma or GED

Responsibilities

• Handle incoming calls in a fast-paced, remote environment
• Provide friendly, professional support
• Navigate Clarc, OneNote, LifePro, and Teams to resolve inquiries
• Guide users through the provider portal setup and usage
• Stay on top of emails and respond to cases in Clarc
• Meet performance goals while maintaining quality service
• End your day knowing you helped customers have a smoother experience

Skills

Call center experience

Customer service

Verbal and written communication

Organization

Problem solving

Navigate multiple computer systems

Virtual desktop environment

Remote work discipline

Education

High school diploma or GED

Tools

Clarc

OneNote

LifePro

Teams

Job description

Live in Arizona, Florida, or Texas? Join a Top Workplace!

Velocitii is hiring Remote Customer Service Representatives who are passionate about helping others and making a real impact. We offer a supportive, inclusive work environment and a strong commitment to employee growth.

While we don’t have a confirmed start date just yet, we are actively interviewing and excited to connect with qualified candidates!

WHAT’S IN IT FOR YOU – THE PERKS!

Compensation & Incentives

• Pay rate is $16.00-17.50/hour with paid training
• Pay increase after proven performance
• Annual bonuses and merit raises available

EZ Access MD – Free Healthcare for You & Your Family!

• Enjoy 24/7 telehealth visits and, in select areas, in-home diagnostics—all at no cost to you. Coverage includes you, your spouse or partner, and children ages 2–25. Just one more way Velocitii supports your well-being!

Benefits That Start Early

• Healthcare, life insurance, and 401(k) kick in the first of the month after hire
• Sick time and PTO start accruing on day one—use sick time right away!
• After 90 days, enjoy paid holidays (including your birthday) and use your PTO accrual!
• Get paid to give back with volunteer time off

Company-Provided Equipment

• We’ll set you up with everything you need to succeed—no equipment worries!

Remote Work

• Work comfortably from home and skip the commute.

Supportive Culture

• Velocitii values open communication, compassion, collaboration, and creating a strong sense of belonging for all employees.

Growth & Development

• Enjoy access to training, coaching, and mentorship to grow your career.

Consistent Schedule

• Monday–Friday shifts start between 8:30-9:30 AM EST—no weekends!

A DAY IN THE LIFE

As a Customer Service Representative, you’ll handle incoming calls in a fast-paced, remote environment—helping customers, answering questions, and making a real impact.

You’ll:

• Answer incoming calls and provide friendly, professional support
• Navigate systems like Clarc, OneNote, LifePro, and Teams to resolve inquiries
• Guide users through the provider portal setup and usage
• Stay on top of emails and respond to cases inClarc
• Bring a positive attitude and contribute to team improvements
• Meet performance goals while maintaining quality service
• End your day knowing you made someone’s experience smoother and more informed

WHAT WE'RE LOOKING FOR

Required:

• 6+ months in a call-center experience
• 1+ year of customer service experience
• Strong verbal and written communication
• Organizational and problem-solving skills
• Ability to navigate multiple computer systems
• Experience in a virtual desktop environment
• Distraction‑free remote workspace
• High school diploma or GED

Preferred:

• 1–2 years of health insurance experience
• Familiarity with Third Party Administrator (TPA) concepts
• Knowledge of medical/dental terminology or claims processing

Additional expectations:

• Participate in virtual interviews using a computer with a working camera
• Comfortable in a diverse, inclusive, team-focused culture
• Complete pre‑employment steps:
  • Internet speed test
  • Background screening, employment verification, and drug screening