Customer Service Representative- Life Insurance

Velocitii; Arizona; Remote; USD 22,000 - 24,000; Full time

Benefits offered by this job

Company-Provided Equipment

Remote Work

Paid holidays

PTO after 90 days

Training, coaching, mentorship

Healthcare

Life insurance

401(k)

Job summary

Velocitii is hiring Remote Customer Service Representatives to support members and agents in a fast-paced, work-from-home environment. You'll handle life insurance and financial service inquiries, guided by training and mentorship, with regular shifts Monday–Friday starting at 9:00 or 9:30 AM EST.

This remote role offers $16.00–$17.50 per hour with paid training, annual bonuses, merit raises, health and life insurance, 401(k), and PTO after 90 days.

Qualifications

• 6+ months in a call-center environment.
• 1+ year of customer service experience.
• Ability to navigate multiple computer systems.
• Experience in a virtual desktop environment.
• Distraction-free remote workspace.
• High school diploma or GED.
• Prior experience supporting life insurance, annuity, or other financial services.
• Knowledge of medical/dental terminology or claims processing.

Responsibilities

• Answer incoming and place outbound calls from members and agents with professionalism and empathy.
• Assist with policy-related requests, account updates, beneficiary changes, payment options, loans, claims, and other certificate inquiries.
• Interpret policy provisions, procedures, and regulatory guidelines to ensure requests are handled correctly and timely.
• Stay up to date on products, member benefits, policies, procedures, and industry regulations.
• Meet quality and productivity goals while delivering an exceptional member experience.
• Help members make informed decisions, provide peace of mind, and deliver support when it matters most.

Skills

Call-center experience

Customer service

Navigate multiple systems

Virtual desktop

Remote work setup

Video interview

Education

High school diploma or GED

Job description

Live in Arizona, Florida, or Texas? Velocitii is hiring Remote Customer Service Representatives who are passionate about helping others and making a real impact.

Pay is $16.00-$17.50/hour with paid training.

Pay increase after proven performance.

Annual bonuses and merit raises available.

Coverage includes you, your spouse or partner, and children ages 2-25. Just one more way Velocitii supports your well-being!

Healthcare, life insurance, and 401(k) kick in the first of the month after hire.

After 90 days, enjoy paid holidays (including your birthday) and use your PTO accrual!

Company-Provided Equipment.

We'll set you up with everything you need to succeed- no equipment worries!

Remote Work.

Work comfortably from home and skip the commute.

Enjoy access to training, coaching, and mentorship to grow your career.

Monday-Friday shifts start at 9:00 or 9:30 AM EST-no weekends!

As a Customer Service Representative, you'll be the trusted voice for our clients members and agents- providing support, answering questions, and guiding members through important life insurance and financial service requests in a fast-paced, remote environment.

Responsibilities

• Answer incoming and place outbound calls from members and agents with professionalism, empathy, and care
• Assist with policy-related requests, account updates, beneficiary changes, payment options, loans, claims, and other certificate inquiries
• Interpret policy provisions, procedures, and regulatory guidelines to ensure requests are handled correctly and within required timeframes
• Stay up to date on products, member benefits, policies, procedures, and industry regulations
• Meet quality and productivity goals while delivering an exceptional member experience
• End your day knowing you've helped members make informed decisions, provided peace of mind, and delivered support when it matters most.

Requirements

• 6+ months in a call-center experience
• 1+ year of customer service experience
• Ability to navigate multiple computer systems
• Experience in a virtual desktop environment
• Distraction-free remote workspace
• High school diploma or GED
• Previous experience supporting life insurance, annuity, or other financial service products
• Knowledge of medical/dental terminology or claims processing
• Participate in virtual interviews using a computer with a working camera