Customer Service Representative- Medical Insurance

Velocitii; Yuma (AZ); Remote; USD 22,000 - 24,000; Full time

Benefits offered by this job

Remote work

Paid training

Bonuses & merit raises

Healthcare, life insurance & 401(k)

PTO after 90 days

Paid holidays including birthday

Company-provided equipment

Job summary

Velocitii is hiring Remote Customer Service Representatives who are passionate about helping others and making an impact. Work from home with shifts Mon–Fri 8:30–9:30 AM EST; no weekends.

Join a team that values coaching and mentorship, offering paid training, annual bonuses, and merit raises. Healthcare, life insurance, and 401(k) kick in after hire, with PTO after 90 days and paid holidays including your birthday.

Qualifications

• 6+ months in a call-center environment.
• 1+ year of customer service experience.
• Ability to navigate multiple computer systems.
• Experience in a virtual desktop environment.
• Distraction-free remote workspace.
• High school diploma or GED.
• 1–2 years of health insurance experience.
• Knowledge of medical/dental terminology or claims processing.
• Participation in virtual interviews using a computer with a working camera.

Responsibilities

• Answer incoming calls and provide friendly, professional support.
• Meet performance goals while maintaining quality service.

Skills

Call-center experience

Customer service

Health insurance experience

Medical/dental terminology

Remote work setup

Video interview readiness

Multi-system navigation

Video camera for interviews

Education

High school diploma or GED

Tools

Virtual desktop environment

Job description

Live in Arizona, Florida, or Texas? Velocitii is hiring Remote Customer Service Representatives who are passionate about helping others and making a real impact.

• Pay rate is $16.00-17.50/hour with paid training
• Pay increase after proven performance
• Annual bonuses and merit raises available
• Coverage includes you, your spouse or partner, and children ages 2–25. Just one more way Velocitii supports your well-being!
• Healthcare, life insurance, and 401(k) kick in the first of the month after hire
• After 90 days, enjoy paid holidays (including your birthday) and use your PTO accrual!
• Company-Provided Equipment
• We’ll set you up with everything you need to succeed—no equipment worries!
• Remote Work
• Work comfortably from home and skip the commute.
• Enjoy access to training, coaching, and mentorship to grow your career.
• Monday–Friday shifts start between 8:30-9:30 AM EST—no weekends!

• Answer incoming calls and provide friendly, professional support
• Meet performance goals while maintaining quality service

• 6+ months in a call-center experience
• 1+ year of customer service experience
• Ability to navigate multiple computer systems
• Experience in a virtual desktop environment
• Distraction-free remote workspace
• High school diploma or GED
• 1–2 years of health insurance experience
• Knowledge of medical/dental terminology or claims processing
• Participate in virtual interviews using a computer with a working camera